Lead inbox behaviour?
I'm intrigued by the new lead inbox feature. And I am aware it is in beta, but perhaps someone can explain the intended function.
If I use the LeadBooster on our website to capture new leads, they appear in the lead inbox. This does not create a new contact/organization in the main contacts database. Which is exactly what I was hoping to get!
I next tried to import leads from an excel. These leads ended up being imported into organizations/contacts and do not show up in the leads inbox at all. Did I miss a step and is it intended that all imported leads automatically create new contacts/organizations?