Email Tracking

resultsguy
resultsguy Member Posts: 7 VERIFIED MEMBER
Photogenic First Comment
edited January 30 in Sales CRM #1

Does Email Tracking only work if the email was sent directly from Pipedrive? Are synced emails sent from Outlook not tracked?

Thanks.

Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,403 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    #2

    Hi @resultsguy, the email tracking feature only works for emails sent directly from Pipedrive. You can find more details on how email tracking is designed to work here.

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