New products Feature Unusable for Large-Scale Customers, and missing the subscription feature

Aronsp
Aronsp Member Posts: 5 VERIFIED MEMBER
First Comment
edited March 5 in Sales CRM #1

Hello Pipedrive,

The new recurring products feature is a huge step backward and makes it practically unworkable for us to manage subscriptions.

We manage over 500 subscriptions per month, and with the current functionality, we now have to manually enter every change by adding new products. This means that:

  • Everything is treated as a one-time product, making reports inaccurate and unusable.
  • Changes are not automatically processed, whereas the previous system handled them perfectly.
  • We are now losing an entire workweek to something that was previously automated.

This is not a minor inefficiency—it makes Pipedrive unusable for businesses that sell subscriptions. We need to know:

  1. How did this happen? The previous feature worked flawlessly, and this update feels like a major downgrade.
  2. How are other software companies handling this? This must be affecting multiple businesses.
  3. Are there concrete plans to fix this in the near future? And if so, when can we expect a solution?

We cannot continue operating this way and hope for urgent action.

I'm curious how the other Pipedrivers think about this..

Looking forward to your response.

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Answers

  • Helio
    Helio Pipedrive Team Posts: 142 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments First Answer 5 Likes
    #2

    Hello @Aronsp,

    I hope you are doing well today!

    I understand that this may be causing some delays for you, and I appreciate your feedback. The decision to merge products with recurring revenue was driven by strong user demand—many of our users, especially those selling subscriptions like yourself, wanted the ability to associate products with their deals on a recurring basis.

    Once your products are created, it will be much easier to add and edit them within deals. Recurring products are flexible—you can set them as one-time, weekly, monthly, quarterly, every six months, or annually. This can be configured directly within each product, as shown here: [link].

    If you set the recurrence within the product, the settings will automatically apply when you associate it with a deal. However, you can also adjust these settings manually within the deal itself without affecting the product’s default setup.

    Could you clarify what you mean by changes not being processed automatically? I'd love to understand better so I can assist you.

    Looking forward to hearing from you.

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