New products Feature Unusable for Large-Scale Customers, and missing the subscription feature

Aronsp

Hello Pipedrive,

The new recurring products feature is a huge step backward and makes it practically unworkable for us to manage subscriptions.

We manage over 500 subscriptions per month, and with the current functionality, we now have to manually enter every change by adding new products. This means that:

• Everything is treated as a one-time product, making reports inaccurate and unusable.
• Changes are not automatically processed, whereas the previous system handled them perfectly.
• We are now losing an entire workweek to something that was previously automated.

This is not a minor inefficiency—it makes Pipedrive unusable for businesses that sell subscriptions. We need to know:

1. How did this happen? The previous feature worked flawlessly, and this update feels like a major downgrade.
2. How are other software companies handling this? This must be affecting multiple businesses.
3. Are there concrete plans to fix this in the near future? And if so, when can we expect a solution?

We cannot continue operating this way and hope for urgent action.

I'm curious how the other Pipedrivers think about this..

Looking forward to your response.

Helio

Hello @Aronsp,

I hope you are doing well today!

I understand that this may be causing some delays for you, and I appreciate your feedback. The decision to merge products with recurring revenue was driven by strong user demand—many of our users, especially those selling subscriptions like yourself, wanted the ability to associate products with their deals on a recurring basis.

Once your products are created, it will be much easier to add and edit them within deals. Recurring products are flexible—you can set them as one-time, weekly, monthly, quarterly, every six months, or annually. This can be configured directly within each product, as shown here: [link].

If you set the recurrence within the product, the settings will automatically apply when you associate it with a deal. However, you can also adjust these settings manually within the deal itself without affecting the product’s default setup.

Could you clarify what you mean by changes not being processed automatically? I'd love to understand better so I can assist you.

Looking forward to hearing from you.

Aronsp

Hi @Helio,

Sorry for the late reply.

What I actually meant is this: when there is a change in a subscription from one of our customers, I can update it in the deal, but it seems that the past is also being changed in the reports—am I right about that?

For example: if you sell a subscription on January 1, 2025, with a monthly amount of $50, and then on July 1, 2025, an additional add-on is purchased within the same subscription—bringing the total to $80 per month—I can edit the existing recurring product in the deal to reflect the new amount.

But by doing this, aren’t all the previous months from January 1 to July 1 also updated to show $80 instead of $50? Or is that not the case?

Could you help me figure out how to handle this properly? Thanks so much in advance for your help!

Best regards,

Aron

Aronsp

Another example with screenshots: April 1st, I changed the monthly amount of one of our subscriptions from €404 to €558.80. However, when I check the revenue report, it shows the updated amount already applied to previous months (January through March), which should still reflect the original €404 per month.