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Issue with emails sending and tracking

Uinvest
Uinvest Member Posts: 3 NEW MEMBER
edited April 8 in Social Groups #1

Hello, I have an issue with my emails not sending either when prompted or in an automation.

I use exchange email and for some reason my emails when sent from pipedrive stay in the outbox and I have to manually go in and hit resend multiple times to get them to send. When they finally do send, there is zero tracking within the history to see if it has been opened or anything.

Does anyone know what this could be?

I am happy to do a loom video if needed

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Answers

  • Irina Iglesias
    Irina Iglesias Admin, Pipedrive Team Posts: 58 PIPEDRIVE TEAM
    Fourth Anniversary 10 Comments First Answer Name Dropper
    #2

    Hello!

    This is one of those cases in which reaching out to our support will help to understand what could be happening and what could be causing it, too, in order to prevent it. Please reach out over chat in-app or email support@pipedrive.com and send that loom video with all the details. An expert will help you as soon as possible.

    Thank you, and have a great day!

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