Merge Tag Field is blank for first name when sending campaigns

TraceyiCox
TraceyiCox Member Posts: 2 NEW MEMBER
edited April 15 in Campaigns and Email Marketing #1

When programming campaign email templates and using the merge tag field, first name doesn't populate when sending. It shows up as blank on delivery. I know it doesn't show up when sending a test, but I tried sending the campaign to a gmail account and it doesn't populate. The first name is available in the contact. How can I get this to work? Hi first name, is the most popular option of pulling in data for emails.

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Answers

  • Nikolai Sokolov
    Nikolai Sokolov Member Posts: 215 VERIFIED MEMBER
    Fourth Anniversary 100 Comments 25 Up Votes 5 Answers
    #2

    Hi @TraceyiCox on the contact profile, in the sidebar, do you see the first name in the field "first name"?

    If its empty, contacts might've been imported with a mapping of full name going into last name. A quick reimport with proper mapping should do.

    When exporting from pipedrive, make sure the IDs of contacts are exported as well. When importing from sheets, you can map the ID in the sheet with "Pipedrive ID" of contacts. This will ensure contact data is updated instead of the regular import process.

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