is there any way to get notified when workflow automation failed?

Ted Youn
Ted Youn Member Posts: 111 VERIFIED MEMBER
Fifth Anniversary 10 Comments 5 Likes 5 Up Votes
edited May 5 in Workflow Automation #1

Greetings,

I have a client who runs many workflow automations.
He recently discovered many automations failed, but he had no idea that these automations failed. Now he became furious because these automations were crucial for his business.

Is there any way to get notified when automation failed? I believe Zapier provides a similar feature:

Can you receive notification when a zap fails due to it being turned off during execution? | Zapier Community

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Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 252 PIPEDRIVE TEAM
    Third Anniversary 25 Answers 100 Comments 25 Likes
    #2

    Hello @Ted Youn,

    Pipedrive also offer similar notification and each user can enable it from: https://app.pipedrive.com/settings/notifications

    You can also learn more about the feature here: https://community.pipedrive.com/discussion/17545

  • Ted Youn
    Ted Youn Member Posts: 111 VERIFIED MEMBER
    Fifth Anniversary 10 Comments 5 Likes 5 Up Votes
    #3

    Hi, Tony Xavier.

    Thanks for your message. It looks like that Pipedrive sends an email notification when these three things happen:

    1. When an automation owner has been deactivated
    2. When a custom field related to an automation is deleted
    3. When access to an integration is lost - we cover Sales Inbox (Email Sync) and Slack app

    These may be helpful, but they don't work for my client's requests. My client's workflow failed for reasons not mentioned above.

    But thanks for sharing valuable information.

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