New: Team Email Inbox

Manuel Oliveira

Hi community!

We’re starting this week with an exciting update: following a successful beta testing period, the Team Inbox feature is rolling out to users on both the Power and Enterprise plans. This will be a gradual release with general availability expected by the end of June 2025.

Setting up a Team Inbox is restricted to Global Admin users, who’ll be able to:

• Sync an email account to be used as the Team Inbox
• Manage all Team Inbox settings
• Reconfigure a personal email account to be used as the Team Inbox account, or vice versa

After the Team Inbox is set up, any user added to the Team Inbox can:

• Access all Team Inbox communication in Pipedrive
• Assign emails to team members
• Add or update the shared Team Inbox signature

Click here for the article with the complete feature guide. Have you had the chance to try it? If so, please let us know your feedback in the comments. We’d love to know what you think!

Justina Uleviciene

I tried to test as an early bird, but password was requested. Can we use standard shared emails which are without specific passwords as a team mailbox? what is the maximum number of mailboxes which can be used? (for example we have ~10 shared mailboxes for each region / team)

axwil20

Very excited for this update. If there’s a way for our instance to see it sooner, that would be greatly appreciated.

Nikolai Sokolov

yep, same here! If possible, please activate in our account as well to test it thoroughly

Oguz

Finally! Hope it doesn't take too long to get it running for everybody….

Manuel Oliveira

Hi @Justina Uleviciene the team inbox sync has the same requirements as the personal email sync. So, a shared email account you can sync to your personal inbox can also be synced as a Team Inbox account. However, the same email account can’t be used on both a personal inbox and Team Inbox at the same time.

Ricardo Baroni Rodrigues

Hi Manuel, this is very good news. One question, is this feature going to be available only to Power and Professional plans? Or this will be eventually rolled out to all other plans?

Manuel Oliveira

@Ricardo Baroni Rodrigues the Team Inbox feature is specific to the Power and Enterprise plans.

mikkelrobin

@Manuel Oliveira we would love to have this feature enabled

mikkelrobin

We have a Team inbox that is not receiving that many mails - So it would be great to get a notification, when there is new mail - Did anybody here solve that in pipedrive?

Manuel Oliveira

Hi @Nikolai Sokolov @axwil20 @mikkelrobin Team Inbox is now enabled for your accounts

Oguz

@Manuel Oliveira would love to get the new team inbox as well for our team!

Boppa

@Manuel Oliveira Been waiting so long - please add to our account.

Manuel Oliveira

Hi @Oguz @Boppa it is available on the Power and Enterprise plans. If you’re on one of these plans but don’t see the feature on your accounts, please let me know.