Is it possible to trigger automation based on a call outcome?

Nathan Weill_249

Boris Tsibelman

Hey Nathan -- No, you can not trigger an automation based on a call outcome. 

Inês Batata

Hi @Nathan Weill , thank you for your question! 

Not yet, but stay tuned for news about Automations in the future... 😎

Daniel Steyn_6162

Ines, what is the timeline for automation based on call outcomes? This is a much-needed feature.

 

Inês Batata

Daniel Steyn said:

Ines, what is the timeline for automation based on call outcomes? This is a much-needed feature.

 

Hi @Daniel Steyn !

We prefer not to give out any forecasts. It's in progress and we hope to deliver them over the upcoming months. However, there's lots of moving pieces that can sometimes speed up or delay delivery so we'd rather be on the safe side with making promises, I hope you understand.

We're aware this is something users are eager to have, so rest assured we'll communicate here when it's ready to go. 😉

 

Speaking of which, here’s how to stay on top of what’s coming down the line:

• Follow What's Planned to know what we're working on currently and what’s to come.
• Follow What’s New and don’t miss any new releases.
• Join our Research and Beta Testing channel for the chance to try out early versions of new and improved features. 🚀

Matthias Siegel

I'm also interested in this. Any news about this use case?

Veenerick

Boris Tsibelman said:

Hey Nathan -- No, you can not trigger an automation based on a call outcome. 

Has this changed in the last 2 years? we're interested in an automation based on call outcome. thank you