Is it possible to trigger automation based on a call outcome?

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  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited July 5 #2

    Hey Nathan -- No, you can not trigger an automation based on a call outcome. 

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited July 2020 #3

    Hi @Nathan Weill , thank you for your question! 

    Not yet, but stay tuned for news about Automations in the future... 😎

  • Daniel Steyn_6162
    Daniel Steyn_6162 Posts: 20
    edited February 24 #4

    Ines, what is the timeline for automation based on call outcomes? This is a much-needed feature.

     

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited September 2020 #5

    Ines, what is the timeline for automation based on call outcomes? This is a much-needed feature.

     

    Hi @Daniel Steyn !

    We prefer not to give out any forecasts. It's in progress and we hope to deliver them over the upcoming months. However, there's lots of moving pieces that can sometimes speed up or delay delivery so we'd rather be on the safe side with making promises, I hope you understand.

    We're aware this is something users are eager to have, so rest assured we'll communicate here when it's ready to go. 😉

     

    Speaking of which, here’s how to stay on top of what’s coming down the line:

  • Matthias Siegel
    Matthias Siegel Posts: 2
    edited May 2021 #6

    I'm also interested in this. Any news about this use case?

  • Veenerick
    Veenerick Posts: 1
    edited July 5 #7

    Hey Nathan -- No, you can not trigger an automation based on a call outcome. 

    Has this changed in the last 2 years? we're interested in an automation based on call outcome. thank you