Issue with Zapier and Pipedrive Integration

--- RESOLVED ---

Please check this thread: 

https://twitter.com/ndntaylor/status/1241461077709291527

 

The issue ownership is being tossed around between Pipedrive and Zapier.  Hence this post to escalate this issue.

18 leads are stuck in Pipedrive for me.

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,386 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #2

    @Amit Sarda From your post it looks like you've already spoken with our support, which is definitely the best direction for you to go with. This community is not a support channel for our teams, it's a place for Pipedrive users and sales people to connect and learn from each other.

    I looked but I can't find any communication about it with our support, please email me at [email protected] and I'll take a look at it for you. Please in the email give me some more details as to what happened please as well :) 

  • Casey Rankin
    Casey Rankin Posts: 2
    edited April 29 #3

    I have the same issue. Pipedrive support says their API is working fine and that is an issue with Zapier

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited March 2020 #4

    @Amit Sarda From your post it looks like you've already spoken with our support, which is definitely the best direction for you to go with. This community is not a support channel for our teams, it's a place for Pipedrive users and sales people to connect and learn from each other.

    I looked but I can't find any communication about it with our support, please email me at [email protected] and I'll take a look at it for you. Please in the email give me some more details as to what happened please as well :) 

    Mike - The reason for posting here was that the issue was being tossed around between Zapier and Pipedrive with no ownership of the issue, while the businesses suffered.

    • One person on Twitter reported the issue.
    • I investigated and found that my client's account is facing the same issue.
    • I found one client on Upwork asking for help with the same issue.
    • Another user on Twitter reported the same issue.
    • Casey Rankin also reported the same issue.

    As you can see, this is not an isolated incident and needs a look from senior folks.

    I contacted Zapier Support via Twitter after a couple of other folks reported the same issue to Pipedrive. Pipedrive Support told them that it was an issue with Zapier.

    This is the incident that Zapier is working on: https://status.zapier.com/incidents/xgrb9pzfq34w?u=fmv2xswq53vg

    Zapier's Status Page - Pipedrive integration is currently experiencing issues.
  • Duarte Leitão
    Duarte Leitão Posts: 1
    Pipedrive Employee
    edited April 29 #5

    Hi @Amit Sarda  and @Casey Rankin ,

    At the moment this seems to be an issue on Zapier's side. Nonetheless, we are investigating and in contact with them to solve this situation as quickly as possible.

  • Alexander Gola
    Alexander Gola Posts: 1
    edited April 29 #6

    Hey, 

    same problem for me here. Do we need to report it at zapier on our own, or do you handle this?

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited April 29 #7

    This appears to have been resolved now.

  • Mike van der Valk
    Mike van der Valk Posts: 4,386 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #8

    It indeed has been resolved. Thank you all for notifying and sorry for the inconvenience!