Pipedrive Caller with Text/WhatsApp capability

Pipedrive caller is amazing!

It would help tremendously if it had the ability to text/whatsapp from the Caller.

It might kill a lot of integrations, but like Mailigen, Pipedrive can consider acquiring one such app.

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  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #2

    @Arseniy Titorenko sharing this feedback with you :) 

  • Arseniy
    Arseniy Posts: 15 PIPEDRIVE PRODUCT MANAGER
    Second Anniversary Pipedrive Employee
    edited February 24 #3

    @Amit Sarda Hello Amit! Thank you for your feedback and we are happy to hear it. Can you briefly descrive why do you need SMS or whatsapp integrated with Caller?

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited March 2020 #4
    Arseniy said:

    @Amit Sarda Hello Amit! Thank you for your feedback and we are happy to hear it. Can you briefly descrive why do you need SMS or whatsapp integrated with Caller?

    One of my clients is a B2C company and the average ticket size is ~USD10k. They run lead gen ads on Facebook/Instagram. Receiving calls at a scheduled time is successful in a B2B setting, but not so much in a B2C setting. Most calls by the sales team go unanswered and it takes multiple attempts to have a proper discussion with the customers, even though they have voluntarily submitted their details. When such calls go unanswered, it is always easier to drop a text/whatsapp saying who it is that was trying to call them and for what. Also, it helps to ask them for a convenient time to call. Emails are not as effective in a B2C setting and therefore a text/whatsapp helps a lot.

  • Arseniy
    Arseniy Posts: 15 PIPEDRIVE PRODUCT MANAGER
    Second Anniversary Pipedrive Employee
    edited March 2020 #5
    Arseniy said:

    @Amit Sarda Hello Amit! Thank you for your feedback and we are happy to hear it. Can you briefly descrive why do you need SMS or whatsapp integrated with Caller?

    Thank you! @Amit Sarda 

  • Shujaat Shah
    Shujaat Shah Posts: 3
    Name Dropper First Comment First Anniversary
    edited June 2021 #6
    Arseniy said:

    @Amit Sarda Hello Amit! Thank you for your feedback and we are happy to hear it. Can you briefly descrive why do you need SMS or whatsapp integrated with Caller?

    Great explanation! @Amit Sarda 
    I know this post was from a year ago, but are there any updates on WhatsApp integration?