Visitors tracking in Live Chat/LeedBooster

Konstantin Boyko
Konstantin Boyko Posts: 3
edited July 2022 in Ideas and Product Feedback #1

We've just started using Live Chat and Lead Booster - love that in general!

However, we'd like to know a bit more info about our visitors (pretty standard function for any live chat software), for example:

  • what country they are from
  • what page they are currently on
  • what pages they visited
  • how they came to our website
  • Google Analytics Client ID (ideally)

Is there something like that in your roadmap? Thanks!

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  • Saša Batovanja
    Saša Batovanja Posts: 32 PRODUCT MANAGER
    10 Comments Second Anniversary 5 Likes Name Dropper
    edited July 2020 #2

    Thank you for your feedback, @Konstantin Boyko.

    We are aware that our customers would benefit from having additional information about their visitors, that would help them engage in more insightful and productive conversations with their visitors and I can assure you that improved tracking of visitors is definitely in our roadmap to come in the near future.


    Additionally, if you have any other feedback for Live Chat, feel free to share it here or directly with Pipedrive support. It greatly helps us improve our products in the right direction.

    Have a great day!

  • Konstantin Boyko
    Konstantin Boyko Posts: 3
    edited February 2022 #3

    Thanks, @Saša Batovanja . Is there any way to get some Google Analytics integration? It would be very useful to know the Client ID (which is normally just a cookie value).

  • Saša Batovanja
    Saša Batovanja Posts: 32 PRODUCT MANAGER
    10 Comments Second Anniversary 5 Likes Name Dropper
    edited July 2020 #4
    Konstantin Boyko said:

    Thanks, @Saša Batovanja . Is there any way to get some Google Analytics integration? It would be very useful to know the Client ID (which is normally just a cookie value).

    Unfortunately this feature is currently not supported but we will keep you updated on our product developments in the near future.

    Best regards!

  • Konstantin Boyko
    Konstantin Boyko Posts: 3
    edited July 2020 #5
    Konstantin Boyko said:

    Thanks, @Saša Batovanja . Is there any way to get some Google Analytics integration? It would be very useful to know the Client ID (which is normally just a cookie value).

    Right, my question was more about the future - are there any plans in the roadmap?

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