Enable/Disable Email threads

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Georg Wässa
Georg Wässa Member Posts: 18
First Anniversary First Comment 5 Up Votes

Hi,

first of all. I know this article https://support.pipedrive.com/hc/en-us/articles/115004281665-How-are-emails-threaded-in-Pipedrive-

and I totally disagree. It may be helpful to see the conversation but it should be able to disable email threads for all incoming emails or at least to manually split emails from a thread.

Thanks :-)

 

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  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited June 2022 #2
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    Hi @Georg Wässa 

    Thanks for writing here. There's currently a project ongoing to improve our email sync feature. It's a larger/lengthy project but you could reach out to our support team and perhaps join the BETA testing. Threading is also handled differently on this update.

  • Tim McWilliam
    Tim McWilliam Member Posts: 3
    First Comment
    edited February 2022 #3
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    We're also experiencing issues with email sync and would be interested in trying the beta testing as a last ditch effort before we leave pipedrive..

     

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited October 2020 #4
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    We're also experiencing issues with email sync and would be interested in trying the beta testing as a last ditch effort before we leave pipedrive..

     

    @Kegs on Legs please reach out to our support team for this, they can help you get started with testing.

  • Ryan Hogan
    Ryan Hogan Member Posts: 1
    edited May 2021 #5
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    @Mike van der Valk  guinea pig here - I would be interested in the beta email to UNgroup emails... that's gotta go. what an absolute mess.

  • Ladislav86
    Ladislav86 Member Posts: 1
    First Anniversary
    edited June 2021 #6
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    Hi @Georg Wässa 

    Thanks for writing here. There's currently a project ongoing to improve our email sync feature. It's a larger/lengthy project but you could reach out to our support team and perhaps join the BETA testing. Threading is also handled differently on this update.

    Hi, any update please? I'm looking for disable the email threads.

    Thanks in advance, Ladislav

  • Meghann Cundall
    Meghann Cundall Member Posts: 11
    First Comment
    edited June 2021 #7
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    Hi @Georg Wässa 

    Thanks for writing here. There's currently a project ongoing to improve our email sync feature. It's a larger/lengthy project but you could reach out to our support team and perhaps join the BETA testing. Threading is also handled differently on this update.

    Same here.  I'd like to be part of BETA testing if it's available because I would be great to ungroup emails and to have the choice to keep things away from conversation view so that I can pick and choose which emails should be "linked".  Not all my threads should appear in Pipedrive.  

  • David Oldeen
    David Oldeen Member Posts: 2
    edited July 2021 #8
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    This is defenitely a MUST. Auto-syncing is great, but we need a possibility to edit it manually if there was created a mess, e.g. by grouping outreach emails to several leads with the same subject line to one deal. This is a real mess..!

  • Thomas Szteliga
    Thomas Szteliga Member Posts: 38
    5 Up Votes Name Dropper First Anniversary First Comment
    edited June 2022 #9
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    It would be really helpful to have an option to disconnect a signle message from a thread, because in my case customers often create a new deal by anwering an old e-mail and the whole thread is then assigned to a deal.

  • Andrea_50175
    Andrea_50175 Member Posts: 1
    edited August 2021 #10
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    We receive all our inquires from our website, so they all have the same originator, and pipedrive systematically groups them all under the same conversation. It would be great to deactivate the "conversation view" similarly to Gmail.

    To fix the issue and use the in-built email functionality of pipedrive we are considering putting in place a whole SMTP server that rebuilds all email messages. Such a hassle.

  • Meghann Cundall
    Meghann Cundall Member Posts: 11
    First Comment
    edited June 2022 #11
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    So I'm guessing by the number of people still making this comment that it's still not resolved from a year ago.  Wonder if there's an update from Pipedrive on this because this makes so many unnecessary emails tag to files that just clog up the activities tab so it's hard to trace older communications you might need to locate.  

  • Thomas Szteliga
    Thomas Szteliga Member Posts: 38
    5 Up Votes Name Dropper First Anniversary First Comment
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    Any update here? Would be great to have a way to disconnect a message from a thread because customers often create new deals by continuing an old thread.

  • _julian
    _julian Member Posts: 2
    Name Dropper First Comment
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    Same here. We just switched to Pipedrive and not being able to handle email well (the number one medium for customer communication) is a real bummer.

    Not only does threading prevent an email from being moved to a follow up deal, it also attaches forwarded emails to it - potentially exposing sensitive information from that email to anyone who can see that deal.

    This all really makes me rethink my decision to use Pipedrive.

    Does anyone have a workaround for this threading "feature"?

  • _julian
    _julian Member Posts: 2
    Name Dropper First Comment
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    @Mike van der Valk This seems to be a long standing issue, a quick search here returns almost 400 hits.

    Are there any plans to fix this or would it be best to move away from Pipedrive?

  • Tamara Bezljudova
    Tamara Bezljudova Pipedrive Team Posts: 11 PIPEDRIVE TEAM
    First Comment 5 Likes Name Dropper Photogenic
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    Hi! Thank you very much for the feedback. This is one of the items we are looking into improving this year. Please feel free to share other problems that you are experiencing with the email feature, it will really help us to improve your experience ! Thank you!

  • ipg1992
    ipg1992 Member Posts: 5
    First Comment
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    Hi,
    how far along is this feature? We would be interested too! :-)