Pipedrive Administrator has No Visibility of Agents which are Active, to Take Live Chats

David Spear
David Spear Posts: 27

As admin for Pipedrive I have no visibility of who is set as Active On-Line, to be available to take live chat conversations.  This is a very critical mgmnt tool , which is needed quickly!

Thanks, Dave

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  • Mike van der Valk
    Mike van der Valk Posts: 4,387 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited July 2020 #2

    Hi @David Spear  thanks for sharing the feedback. I've added the "feedback & feature suggestions" tag to your post so that our team is notified about your suggestion.