Bugs with Pipedrive email sync coping with 2 factor authentication

Ben Gooden
Ben Gooden Member Posts: 7 VERIFIED MEMBER
Fourth Anniversary Photogenic First Comment
edited July 2022 in Sales CRM #1

Anyone else having issues with the above? After going to 2 factor authentication for Outlook, for security - Pipedrive no longer syncs emails for our sales team, and we are getting no resolution

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  • Thomas Verlaet
    Thomas Verlaet Member Posts: 1 VERIFIED MEMBER
    edited February 2022 #2

    Hi Ben - did you get a resolution? We had 2FA enabled recently and experience the same.

  • Ben Gooden
    Ben Gooden Member Posts: 7 VERIFIED MEMBER
    Fourth Anniversary Photogenic First Comment
    edited January 2021 #3
    Thomas Verlaet said:

    Hi Ben - did you get a resolution? We had 2FA enabled recently and experience the same.

    sort of... It took many interactions and requests to PD support. I think for some of our team they had to stay on the legacy email sync platform, and for some there was an authentication process. It is working now, however - so it can be done

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