No Refund Policy Not Aligned with Product
The Pipedrive product is really great. The customer support is really great. The subscription and billling policy is NOT GREAT. Why is the product and subscription service so misaligned????
- POLICY: You can add a user/seat anytime. You’re billed immediately for the service remaining in the month to start that user. The cost is discounted by the days remaining in the month.
- ISSUE 1: You can remove a user/seat anytime. BUT you’re not refunded or credited for the remaining days in the month.
- ISSUE 2: You can remove a user but if you don’t delete the seat, you will be billed for the user. The need to remove a seat when a user is removed is not stated/prompted during when removing the user. This results in billed seats that aren’t used.
- ISSUE 3: Pipedrive has a no refund policy.
How is these policit’s aligned with a customer centric company or product?