Leadbooster Bot/Live Chat notifications

Love this feature, however it appears troublesome for desktop users since you don't get notified of live chats waiting unless you have browser notifications turned on.  When do you do turn them on, you get EVERY Pipedrive notification coming through, driving you crazy! A better suggestion would be a pulsing icon showing the number of live chats waiting over the Leads Icon. 

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited February 24 #2

    Hi @Damien Halloran , we appreciate your feedback and your suggestion!

    Currently you will get a notification when the following occurs: 

    • A new conversation is added to the unassigned folder  
    • New message from a conversation assigned to you 
    • Assignment of a new conversation 

    Which is to say you get notified about chats directed to you and chats that don't have an "owner" yet, so they don't fall through the cracks. 

    I can see how the current interface can sometimes be overwhelming or distracting, so I've made sure your suggestion reaches our team for consideration in future developments. 🚀

  • Damien Halloran
    Damien Halloran Posts: 2
    edited June 2021 #3

    Hi @Damien Halloran , we appreciate your feedback and your suggestion!

    Currently you will get a notification when the following occurs: 

    • A new conversation is added to the unassigned folder  
    • New message from a conversation assigned to you 
    • Assignment of a new conversation 

    Which is to say you get notified about chats directed to you and chats that don't have an "owner" yet, so they don't fall through the cracks. 

    I can see how the current interface can sometimes be overwhelming or distracting, so I've made sure your suggestion reaches our team for consideration in future developments. 🚀

    Ines

    My issue is that to receive the notifications I had to turn on Chrome notifications in my browser. When I do that, I get notifications from every activity in Pipedrive, such as someone updating an Organisation, Person, mail party etc.

    Way too many! Which is why I have Chrome notifications turned off.  So therefore if browser notifications are the only way that Pipedrive can notify you of a waiting chat, then it is a flawed system and should be addressed.

    Thanks

    Damien

  • Christian Meyer_9924
    edited February 24 #4

    First of all: Leadboster is a great addon. To work here with Playbooks and to improve it more and more, I appreciate it very much.

    I would wish that I get a notification via slack when someone starts a live chat. Slack is very common and many companies work with it.

    To be able to conduct the dialogue directly out of slack would be the highlight.

    But getting a notification in slack would be a good start.

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited August 2020 #5

    Hi @Damien Halloran , we appreciate your feedback and your suggestion!

    Currently you will get a notification when the following occurs: 

    • A new conversation is added to the unassigned folder  
    • New message from a conversation assigned to you 
    • Assignment of a new conversation 

    Which is to say you get notified about chats directed to you and chats that don't have an "owner" yet, so they don't fall through the cracks. 

    I can see how the current interface can sometimes be overwhelming or distracting, so I've made sure your suggestion reaches our team for consideration in future developments. 🚀

    Thank you for clarifying, @Damien Halloran , this helps us understand your use case better. 

    I'm sorry to hear you're not having an ideal experience right now and I understand your frustration. I’ll discuss your comments with our team and share your concerns. 

  • Saša Batovanja
    Saša Batovanja Posts: 35 PIPEDRIVE PRODUCT MANAGER
    10 Comments Second Anniversary 5 Likes Name Dropper
    edited August 2020 #6

    Hi @Damien Halloran , we appreciate your feedback and your suggestion!

    Currently you will get a notification when the following occurs: 

    • A new conversation is added to the unassigned folder  
    • New message from a conversation assigned to you 
    • Assignment of a new conversation 

    Which is to say you get notified about chats directed to you and chats that don't have an "owner" yet, so they don't fall through the cracks. 

    I can see how the current interface can sometimes be overwhelming or distracting, so I've made sure your suggestion reaches our team for consideration in future developments. 🚀

    Hi @Damien Halloran , I understand the issue that you have.

    The thing is that Live Chat notifications and general Pipedrive notifications are two separate features.

    In order to get only Live Chat notifications without general Pipedrive notifications, make sure that you have unchecked the "Display real-time notifications about updates as they happen" at the bottom of Personal settings page.

    image

    Hope that helps...

  • Saša Batovanja
    Saša Batovanja Posts: 35 PIPEDRIVE PRODUCT MANAGER
    10 Comments Second Anniversary 5 Likes Name Dropper
    edited August 2020 #7

    First of all: Leadboster is a great addon. To work here with Playbooks and to improve it more and more, I appreciate it very much.

    I would wish that I get a notification via slack when someone starts a live chat. Slack is very common and many companies work with it.

    To be able to conduct the dialogue directly out of slack would be the highlight.

    But getting a notification in slack would be a good start.

    Thanks for your feedback, @Christian Meyer !

    If you have any more feedback or suggestions regarding Live Chat, feel free to share it with us. It helps us greatly shaping the product in right direction.

  • Nicola Barton
    Nicola Barton Posts: 1
    edited November 2020 #8

    First of all: Leadboster is a great addon. To work here with Playbooks and to improve it more and more, I appreciate it very much.

    I would wish that I get a notification via slack when someone starts a live chat. Slack is very common and many companies work with it.

    To be able to conduct the dialogue directly out of slack would be the highlight.

    But getting a notification in slack would be a good start.

    I'd love to have this feature. We're moving from Hubspot as this is one of features we'll miss. 

  • Alvaro Rojas
    Alvaro Rojas Posts: 1
    edited February 24 #9

    Hi there! Any news on the live chat - slack integration?

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited November 2020 #10

    Hi there! Any news on the live chat - slack integration?

    Hi @Alvaro Rojas !

    No news at the moment. Here’s how to stay on top of what’s coming down the line:

    🌟 Follow What’s New and don’t miss any new releases.

    🔮 Follow What's Planned to know what we're working on currently and what’s to come.

    🧪 Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.

     

  • Yves Reymond
    Yves Reymond Posts: 2
    edited April 2021 #11

    I think it needs improvement in the notification. Sound which repeats, Pop-up which allows you to click on to get to the chat, Geotagging etc. It is a lot of Chat app which offer that on the market, no need to re-invent

  • Bernd Auer www.pd-experts.com
    Bernd Auer www.pd-experts.com Community Driver Posts: 369
    100 Comments 25 Up Votes Second Anniversary 5 Likes
    edited June 2021 #12

    I just can agree! Out of 10 times I do not see in time that somebody wants to chat with us.

    It would make perfectly sense to have a specific type of notification for chats. In a perfect world you can enable Web Push Notifications. From the technical point of view it is easy to implement for Pipedrive and for all users.