Contact Creation: Use Domain to detect Organization

When creating a contact from an email it would be great if Pipedrive could detect the organization with the domain if other people from the organization are already added:

Example:

[email protected] is a contact with the organization "Nike Ltd."

When [email protected] writes me an email and I add her as a contact, the organization should be prefilled with "Nike Ltd."

Common domains like gmail.com, yahoo.com should be ignored.

0
0 votes

· Last Updated -

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited March 4 #2

    Thank you for your feedback @Martin Eckardt !

    I can see how this could save some work and, although I can't promise anything, I've made sure your suggestion reaches our team for consideration in future developments. 

  • Athol Birtley
    Athol Birtley Posts: 1
    edited March 4 #3

    Very surprised to see that this isn't already a feature. 

    But even more importantly, I think, is that you shouldn't have to manually create the contact in the first place. If a new email comes in from [email protected], and we have an organisation with website www.nike.com or contacts with @nike.com email address, then it should create a new contact for Jane Smith and add her to the Nike organisation.

    Currently, it's a hugely annoying manual process which is often forgotten, meaning a massive amount of value from Pipedrive is not being realised, and mistakes can easily be made.

    I think there should be:

    • A company-wide setting for whether to auto-detect organisation from email address
    • A company-wide setting for whether to create new contacts when emails are received in the inbox
    • Per-organisation settings to override these global default (eg, for massive international organisations it might get confusing)
    • A list of domains to ignore (eg gmail, hotmail, etc)
  • Erik Christensen
    Erik Christensen Posts: 62
    Second Anniversary Photogenic
    edited March 4 #4

    This is really necessary.

    Seems like a no-brainer a CRM would have this ability.

    Speeds up workflows.

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited November 2020 #5

    This is really necessary.

    Seems like a no-brainer a CRM would have this ability.

    Speeds up workflows.

    Thank you for your feedback @Erik Christensen !

    Right now there are no concrete short term plans to make these improvements. Unfortunately with many customers and requests and with limited development resources we need to prioritise and make choices what to deliver first. 

    However, we have made sure our team will consider your suggestions for future developments. Speaking of which, here’s how to stay on top of what’s coming down the line:

    🔮 Follow What's Planned to know what we're working on currently and what’s to come.

    🌟 Follow What’s New and don’t miss any new releases.

    🧪 Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.

     

  • Nathan Venezia
    Nathan Venezia Posts: 1
    edited March 4 #6

    Hey, any update on this feature ?

  • Tim Flannery
    Tim Flannery Posts: 2
    edited March 4 #7

    +1 here

  • Philippe Sang_51338
    edited March 4 #8

    Must have you need to add ASAP

  • Jake Sigal
    Jake Sigal Posts: 4
    edited March 4 #9

    Been a Pipedrive user for years waiting for this feature to be built. We have a number of new contacts coming in that end up recreating and duplicating an organization. This is a pretty big miss IMO to not have the ability to assign a domain *@domainabc.com to a specific org by default.

  • Paul Evans
    Paul Evans Posts: 1
    edited March 4 #10

    Thank you for your feedback @Martin Eckardt !

    I can see how this could save some work and, although I can't promise anything, I've made sure your suggestion reaches our team for consideration in future developments. 

    Hello! I came across this thread. It has been a year since the last comment. I have just taken over as admin for my company. I am shocked to find organizations / accounts are not associated with a domain name and in turn, contacts can't be associated with companies by their email. I am vetted a lots CRMs and implemented a few over the years. This is a feature that is basic. If this feature is not added soon, I will have to move the company to a new CRM.