Pipedrive Email Sync is Broken

Tups Robati
Tups Robati Posts: 5
edited July 27 in Sales CRM #1

For over a month I've had sync issues with Pipedrive and Outlook email sync. Out of nowhere...the emails just stopped syncing. After trying to tell support it wasn't me...there was a comment finally after about a week that "A bug has been found"

It's now been an entire month and it's not fixed.

We lost a large number of deals because we had no visibility of customer responses let alone communications.

I had to remove one email, and sync with my personal email...and then the issue started happening again.

This is completely unacceptable. To be told each time I press your support "We're looking in to it" and never given an actual reason behind what is going on is a miserable user experience. This lack of transparency has caused massive disruption to our small business and hours of rework and apologies to customers because "we don't know what our CRM provider is doing"

Why am I still forced to pay full price for something that is clearly broken at your own admission?

  • Issue raised July 15th
  • Bug Found July 21st
  • Bug now in second email August 12th
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Comments

  • Mike Murphy_3964
    Mike Murphy_3964 Posts: 6
    edited February 24 #2

    We are going through the same thing. Tried multiple times to work with @Pipedrive Admin  Support and had no luck at getting this fixed.

  • Tups Robati
    Tups Robati Posts: 5
    edited November 2021 #3

    We are going through the same thing. Tried multiple times to work with @Pipedrive Admin  Support and had no luck at getting this fixed.

    Yep...as of this morning...one email came through...while 9 are sitting there in my actual inbox. These people are hopeless in telling anyone what the actual problem is and just keep saying "we're looking in to it". Meanwhile, my business is losing man hours on manual workarounds. Very annoyed.

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited March 2021 #4

    Hello @Tups Robati ,
    I am Diana from Pipedrive Support.

    I saw internally and your account is being affected by a very specific bug, only affecting a small number of companies. Due to the uniqueness of the issue, it is harder to reproduce and tackle it. However, I would like to assure you that we are working on getting this fixed and hope we can bring you some good news soon.

  • Cal Peters
    Cal Peters Posts: 4
    Second Anniversary
    edited January 2021 #5

    Agreed.   I use Thunderbird and It was working.....up until Aug. 5th; then apparently decided to take a dump.  Also, the "open" and link click" notifications aren't working either.  Tried all the suggestions, and no-go.  Please Help, Pipedrive!!!  Don't make me switch CRM's!!

  • Richard Otero
    Richard Otero Posts: 1
    edited December 2020 #6

    I have a similar problem. Pipedrive doesn't receives emails, however it can send. It happened 4 times already and the frequency of the problem is increasing. Each time it happens I contact support, they "fix something internally" or "do some internal adjustments" and the email connection is restored in minutes.

    The frequency of the problem is increasing.

    Has anybody been able to resolve this?

     

    Thanks

  • Dr. Vicki Purslow
    edited April 2021 #7

    I am having this same problem. It is getting so bad I'm about ready to jump the Pipedrive ship, and I am exhausted from lost sales team productivity. Anyone try Insightly?

  • Dr. Vicki Purslow
    edited April 2021 #8

    I am having this same problem. It is getting so bad I'm about ready to jump the Pipedrive ship, and I am exhausted from lost sales team productivity. Anyone try Insightly?

  • Dr. Vicki Purslow
    edited April 2021 #9

    I am having this same problem. It is getting so bad I'm about ready to jump the Pipedrive ship, and I am exhausted from lost sales team productivity. Anyone try Insightly?

  • Dr. Vicki Purslow
    edited April 2021 #10

    I am having this same problem. It is getting so bad I'm about ready to jump the Pipedrive ship, and I am exhausted from lost sales team productivity. Anyone try other platforms?

  • Jonathan Chênevert, CPA, CA
    edited June 2021 #11

    We are having the same problem, we need to send our emails via outlook and create the deal the day after with Pipedrive, can you please fix the sync delay, we are shopping for a new CRM right now...

  • Chris_60650
    Chris_60650 Posts: 2
    edited February 25 #12

    Same issue, it affects only certain users at a time

    i can send emails with only latency problems, but the inbox/outbox freezes and doesn't show a record of anything being sent/received after a certain time

  • Kreete K
    Kreete K Moderator Posts: 236 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited November 2021 #13
    Chris said:

    Same issue, it affects only certain users at a time

    i can send emails with only latency problems, but the inbox/outbox freezes and doesn't show a record of anything being sent/received after a certain time

    Hi Chris! 
    Sorry to hear you have issues with our Email sync. If you have not reached out to our Support team yet, please write via in-app chat or email [email protected] Our team can then investigate further and identify the specific issue.