Customer Service.

Joel Marks
Joel Marks Posts: 17

Hi Guys, any chance we can speak to a customer service representative without it taking several hours to get a response. It's incredibly frustrating.  Is there not a dedicated team to do this, I start a conversation and then the person is away, and then I ask another person, and then they go away. 

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  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited February 24 #2

    Hi Joel!
    I am very sorry to hear about this experience and thanks for bearing with us. We received your message, and due to its unique request, we will need some time to understand how we could go about it. But don't worry, Daniel will get back to you with news as soon as possible.

  • Joel Marks
    Joel Marks Posts: 17
    edited August 2020 #3
    Diana said:

    Hi Joel!
    I am very sorry to hear about this experience and thanks for bearing with us. We received your message, and due to its unique request, we will need some time to understand how we could go about it. But don't worry, Daniel will get back to you with news as soon as possible.

    No problem if it takes a little time, please just let me know that :) thanks.