Email tracking thru smart BCC

Eli Glanz
Eli Glanz Posts: 57

Just a thought: Have the ability to add parameters to the Deal Bcc address for email tracking and more since so many of the emails are synced to pipedrive this way. For instance organizationname-fd3dd2+deal1117&[email protected]

 

The reason for our constant usage of smart Bcc is that pipedrive isn't able to link emails to deals if the email address is linked to more than one deal so we incorporated BCC in our process.

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  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 24 #2

    Hi @Eli Glanz thanks for sharing. Do I understand you right that you use the email sync but then need to use the BCC to make sure it links to the right deal and you want to make sure you can still track open and link clicks?

  • Eli Glanz
    Eli Glanz Posts: 57
    edited August 2020 #3

    Hi @Eli Glanz thanks for sharing. Do I understand you right that you use the email sync but then need to use the BCC to make sure it links to the right deal and you want to make sure you can still track open and link clicks?

    @Mike van der Valk  That is correct!

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited August 2020 #4

    Hi @Eli Glanz thanks for sharing. Do I understand you right that you use the email sync but then need to use the BCC to make sure it links to the right deal and you want to make sure you can still track open and link clicks?

    Gotcha, passing on the feedback!

  • Eli Glanz
    Eli Glanz Posts: 57
    edited August 2020 #5

    Hi @Eli Glanz thanks for sharing. Do I understand you right that you use the email sync but then need to use the BCC to make sure it links to the right deal and you want to make sure you can still track open and link clicks?

    🙏

  • Green Rental
    Green Rental Posts: 10
    edited June 2021 #6

    Hi @Mike van der Valk  Any news on this feedback. I have exactly the same issue. I had to incorporate Smart Bcc to work around this issue.

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited June 2021 #7

    Hi @Hubert Gonzalez 

    I've just spoken to our Product manager on this area in Pipedrive and passed on your feedback. Unfortunately there's no other workaround yet then using the BCC but tracking doesn't work there as of now :(