Caller Outcome stats?

hi there, 

Is there a way to get insights/stats on the Caller outcome results? 

Would be interesting to see this in the Insights or Reports section. 

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited July 24 #2

    Thank you for your suggestion @Michiel Van Hove !

    This is on our backlog of ideas, but we can't give you an ETA at the moment. The hardest job is to prioritise all ideas and suggestions from all our customers, but we're surely announce it here when it comes out and I've made sure the team noted down your suggestion for when they work on updates again.

    Speaking of which, here are some pro tips to stay on top of what’s coming down the line:

     

  • Jörgen Sjöstrand_231
    edited May 4 #3

    Thank you for your suggestion @Michiel Van Hove !

    This is on our backlog of ideas, but we can't give you an ETA at the moment. The hardest job is to prioritise all ideas and suggestions from all our customers, but we're surely announce it here when it comes out and I've made sure the team noted down your suggestion for when they work on updates again.

    Speaking of which, here are some pro tips to stay on top of what’s coming down the line:

     

    hi, any news regaring this?

  • Jörgen Sjöstrand_231
    edited February 25 #4

    A kililer feature would also be if Outcome stats could be activated when one use the cellphone for calling out. Both through PC and from the App. 

     

    A cellphone is the  most used tool for s sales person and much more stable than IP-phones. So to see this kinds of stats for those you dial out from there should be a real killer feature.

  • Wilfred Ruck_64784
    edited February 25 #5

    A kililer feature would also be if Outcome stats could be activated when one use the cellphone for calling out. Both through PC and from the App. 

     

    A cellphone is the  most used tool for s sales person and much more stable than IP-phones. So to see this kinds of stats for those you dial out from there should be a real killer feature.

    100% Agree. I am a brand new user, and I'm shocked this isn't a feature. The activity that matters the most is the first one, the phone call to start the deal.  Some baseline stats would be wonderful for most organizations.

  • Antonis Askianakis
    edited February 28 #6

    any updates here?

  • James Houghton
    James Houghton Posts: 8
    Photogenic
    edited May 4 #7

    Thank you for your suggestion @Michiel Van Hove !

    This is on our backlog of ideas, but we can't give you an ETA at the moment. The hardest job is to prioritise all ideas and suggestions from all our customers, but we're surely announce it here when it comes out and I've made sure the team noted down your suggestion for when they work on updates again.

    Speaking of which, here are some pro tips to stay on top of what’s coming down the line:

     

    Any update 5 months later? Thanks.

  • Jennifer Chavez
    Jennifer Chavez Posts: 1
    edited July 24 #9

    Thank you for your suggestion @Michiel Van Hove !

    This is on our backlog of ideas, but we can't give you an ETA at the moment. The hardest job is to prioritise all ideas and suggestions from all our customers, but we're surely announce it here when it comes out and I've made sure the team noted down your suggestion for when they work on updates again.

    Speaking of which, here are some pro tips to stay on top of what’s coming down the line:

     

    This would be very helpful. Right now my reps have to enter this information 2 times which reduces calls per hour. Any update?