problems with sync Google calendar

Sijmen de Boer
Sijmen de Boer Posts: 5
edited July 24 in Business Talk #1

Who wants to help us with the synchronization of our Google calendar, we cannot resolve the issue, and support will come up with standard instructions

The sync is not working or comes with the wrong popups.

Sijmen de Boer

Comments

  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited February 24 #2

    Hey Sijmen de Boer, hope you're good.

    I'm Clarissa from the Management Team and I'm really sorry to hear this about our Support team, although we have a mindset to test out everything possible before sending it to our engineers, as it is our troubleshooting guides. As we have no visibility on your side, due to security reasons, after testing out we just need you to send out examples as we need those in order to proper check this.

    Nevertheless, we'll be glad to investigate any issue you should bring out us and we'll gladly help you out with your query. So, if needed, we'll be here.

    Meanwhile, have a great day.

  • Steven_3816
    Steven_3816 Posts: 29
    edited September 2020 #3

    @Sijmen de Boer we can help! Please check out our site at https://www.crm-guru.net or contact me directly at [email protected]

     

  • Michael Karas
    Michael Karas Posts: 25
    Second Anniversary Photogenic Solution Provider
    edited September 2020 #4

    Hello @Sijmen de Boer! Unfortunately, this happens often. Please contact me at [email protected] and I'll be happy to discuss how we can help. 
    All the best! 

  • Sijmen de Boer
    Sijmen de Boer Posts: 5
    edited September 2020 #5

    Hey Sijmen de Boer, hope you're good.

    I'm Clarissa from the Management Team and I'm really sorry to hear this about our Support team, although we have a mindset to test out everything possible before sending it to our engineers, as it is our troubleshooting guides. As we have no visibility on your side, due to security reasons, after testing out we just need you to send out examples as we need those in order to proper check this.

    Nevertheless, we'll be glad to investigate any issue you should bring out us and we'll gladly help you out with your query. So, if needed, we'll be here.

    Meanwhile, have a great day.

    Hi Clarissa,

    thanks for your reply, it takes a very long time to get things done, today I sent already 2 messages without getting a reply.
    Nobody can help us with the problem to connect our Google calendar.
    We have no problem to connect the same account with Google drive and Google contact, but in Pipedrive is a problem and we are getting in a loop when trying to sync our calendar.
    in the meantime, this causes a lot of frustration and we have problems with our customers because our agenda is not functioning properly.
    I have already tried all the suggested "solutions" and sent several videos of what happened.

    The best thing is that a technical helpdesk can watch via team viewer and make a solution to solve this problem

    kind regards,

    Sijmen de Boer

  • Sijmen de Boer
    Sijmen de Boer Posts: 5
    edited September 2020 #6

    Hey Sijmen de Boer, hope you're good.

    I'm Clarissa from the Management Team and I'm really sorry to hear this about our Support team, although we have a mindset to test out everything possible before sending it to our engineers, as it is our troubleshooting guides. As we have no visibility on your side, due to security reasons, after testing out we just need you to send out examples as we need those in order to proper check this.

    Nevertheless, we'll be glad to investigate any issue you should bring out us and we'll gladly help you out with your query. So, if needed, we'll be here.

    Meanwhile, have a great day.

    We've been in touch with the support team, and tried all the solutions they suggested like: Clear cookies and cache, tried another browser etc, etc, but nothing helps.

    Here is a link with the video what's happen when trying to connect with the Google calendar.

    https://www.dropbox.com/s/y6xtr79suocrvlm/Calendar sync problem-.mp4?dl=0

    Thanks in advance, 

    Sijmen de Boer

     

    Calendar sync problem-.mp4
  • 이재혁
    이재혁 Posts: 1
    Second Anniversary Photogenic
    edited September 2020 #7

    I also have the same symptom, but it is not being resolved.

  • Sijmen de Boer
    Sijmen de Boer Posts: 5
    edited November 2020 #8

    The problem is that your Google account login email address must be a Gmail address / account.

    If you log in with a different email address (which is possible with a Google account) then it will not work or will not work properly.