e-mail link regardless of open or won status

Hi, can you please advise why e-mails are only linked to open deals? I get quite a few e-mails from clients after the deal is won and to manually update them is a tedious and time consuming exercise, can you not link regardless of open/won status? 

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  • Mike van der Valk
    Mike van der Valk Posts: 4,052
    2500 Comments 100 Likes Third Anniversary 5 Answers
    edited December 2020 #2

    Hi @Lanese Juta thanks for sharing the feedback. Currently this is done because most of Pipedrive users are using Pipedrive for the process of closing deals. However, we are exploring how we can better cater to the needs of customer success, follow-ups, etc so I'm definitely going to make sure our team working on that sees you feedback! 

  • Philipp Riederle
    Philipp Riederle Posts: 37
    edited January 2021 #3

    +1 from my side

    Would be great if also mails would be matched to the most recent won deal.

    If that not matches your product philosophy, please add a feature of "suggested deals" in the mail view. it is quite annoying to manually search everytime for the deal...