Documents - google.com refused to connect

Thano Koulourianos
edited July 28 in Sales CRM #1

I am trying out the Documents Beta, and when I go into Edit Blank Document for quotes, I receive a notice that says   "accounts.google.com refused to connect"  

I made sure my google account permissions were set for Pipedrive and they are.  Not sure whats the issue?

Comments

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited November 2020 #2

    Hey Thano,

    I am sorry to hear you are facing issues while trying to connect Documents. My advice here would be for you to clear cache and cookies and, if the issue persists, reach out to our support team. You can tell us straight away that you have cleared the cache and also send them a screenshot of the error. To contact our support team, please navigate to the question mark symbol at the top right corner of your screen.

  • Roadmap Tech
    Roadmap Tech Posts: 5
    edited March 2021 #3

    Hi,

     

    I had the same issue. I had to allow cookies from 3rd Party sites. Hope this helps.

  • Lena Yagecic
    Lena Yagecic Posts: 2
    edited June 2021 #4

    I kept running into this issue and I think  I solved it yesterday. 

    It seems that you need to be logged into your browser (Chrome, Edge, etc.) your Google Drive and your Pipedrive account with the same email address.