Black circles on chrome

Andy Newbom
Andy Newbom Posts: 23
edited July 2022 in Ideas and Product Feedback #1

on all of our computers on chrome only we have these annoying black circles on pipedrive, pipedrive support sites etc, already deleted all cookies and cache, upgrade chrome, 

doesnt show on safari.

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  • Flip Nolen
    Flip Nolen Posts: 122
    Third Anniversary 100 Comments 5 Likes Combo Breaker
    edited September 2020 #2

    @Andy Newbom are you able to post a screen shot?

  • Andy Newbom
    Andy Newbom Posts: 23
    edited September 2020 #3
    image
    screen shot
  • Andy Newbom
    Andy Newbom Posts: 23
    edited September 2020 #4
    image
    with console
  • Mo Rea
    Mo Rea Posts: 28
    edited September 2020 #5

    My boss has this happen to her but it doesn't happen to me when I log on.  I usually get some error message instead of a home page.

  • Vladimir Dubakin
    Vladimir Dubakin Posts: 95
    100 Comments Pipedrive Team
    edited January 2021 #6

    Hey hey! 

    Thank you for the patience in waiting for a reply!

    I am sorry to hear that there are some black circles while Pipedrive is loading!

    I am afraid community is not the best place to troubleshoot issues like, but can I ask - does the issue appear itself when you open Chrome browser in Incognito mode (please also make sure no browser extensions are running in Incognito mode)?

    If not - you can be sure it is either old cache and cookies of your browser or,  browser extensions that break thew view of Pipedrive. 

    So, can you please:

    1. Clear cache and cookies
    2. Go to browser extensions' settings and make sure none of them are working in Incognito
    3. Open Incognito and take another look?

     this and I will kindly ask you to turn to our support for help - [email protected] or reach out via in-app chat?

    Hope that helps,

    Thank you very very much,

    Kind regards,

    Vladimir

     

  • Andy Newbom
    Andy Newbom Posts: 23
    edited February 2022 #7

    determined that it was the Kixie caller extension. which we MUST have since its our caller and SMS, so we will report issue to them

  • Flip Nolen
    Flip Nolen Posts: 122
    Third Anniversary 100 Comments 5 Likes Combo Breaker
    edited September 2020 #8
    Andy Newbom said:

    determined that it was the Kixie caller extension. which we MUST have since its our caller and SMS, so we will report issue to them

    @Andy Newbom thank goodness you got it sorted!

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