Add one way contact sync from Pipedrive to apps

We should have the ability to have a one way contact sync from Pipedrive to supported apps (Google, iCloud, Outlook). It's pretty frustrating when you have all these features but remove the most basic items we need.

The current integration only supports 2 way sync or 1 way sync from app to pipedrive. A major point of paying for pipedrive's superior contact management system is to actually use it as a contact management system-- which should be as the source of truth of your data base.

With that said most users don't want the possibility of a rogue app, sync conflicts/issues or other program connected to pipedrive to have the ability to sync or overwrite their contacts. We also don't want to pay an additional monthly fee yet again to extend expected basic crm functionality.

I have searched this form and many other users are dismayed with the current state of affairs -- one person even had reported to lose 4000 contacts, others had different contacts merged with no way to fixing their database, another guy had his assistant spend months reconstituting his list. 

So who is with me in not having to pay more or risk losing data ? Please like or comment below.

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  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited September 2020 #2

    Hi @Juan Leal , I'm sorry to hear you're not having a positive experience with the current options for contact sync.

    I'd like to understand your case a bit better: why do you feel 2-way contact sync is not the solution for this? 

  • Juan Leal
    Juan Leal Posts: 5
    edited February 24 #3

    Hi Inês-- I believe I explained it as best as I could but to rephrase--

    #1) My PD CRM is my master contact list- I do not want any application to overwrite my contact list EVER if there is a sync issue. It's happened before when a program makes mistakes changes emails (or a crazy x girlfriend deletes all the girls # on my phone--which then syncs-deletes my CRM billion dollar client list) or piesync moves a cell phone to the another contact by mistake or my CRM deletes supposed "duplicate" contacts all together, or even merges an evil "Ines Barbosa" with the nice amazing @Inês Batata .  So obviously you can see how that could become a problem-- yes?

    #2) why could you not simply add these feature-- the system is there--not even requesting to really build a new feature set-- so it should be rather easy to implement. You already have an option for a one way sync from google to CRM -why not the other way around?

    Many poor victims had to suffer with these issues and face losing their most precious resource-- their data and time-- The rest of the users who have not asked for this-- are just those of have not used a pro CRM long enough to have a problem. please look on this form and all over the internet similar sad life changing stories and help make a difference! Let's get this to the dev team.

    See examples below

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited September 2020 #4
    Juan Leal said:

    Hi Inês-- I believe I explained it as best as I could but to rephrase--

    #1) My PD CRM is my master contact list- I do not want any application to overwrite my contact list EVER if there is a sync issue. It's happened before when a program makes mistakes changes emails (or a crazy x girlfriend deletes all the girls # on my phone--which then syncs-deletes my CRM billion dollar client list) or piesync moves a cell phone to the another contact by mistake or my CRM deletes supposed "duplicate" contacts all together, or even merges an evil "Ines Barbosa" with the nice amazing @Inês Batata .  So obviously you can see how that could become a problem-- yes?

    #2) why could you not simply add these feature-- the system is there--not even requesting to really build a new feature set-- so it should be rather easy to implement. You already have an option for a one way sync from google to CRM -why not the other way around?

    Many poor victims had to suffer with these issues and face losing their most precious resource-- their data and time-- The rest of the users who have not asked for this-- are just those of have not used a pro CRM long enough to have a problem. please look on this form and all over the internet similar sad life changing stories and help make a difference! Let's get this to the dev team.

    See examples below

    Thank you for clarifying your use case @Juan Leal , that was very helpful.

    To avoid excessively easy and erroneous merging of contacts, we have in place our duplicate detection system, which rules can be changed upon request from an Admin user reaching out to our Support team.

    Just to clarify, are you using any other syncing tools? If you're using Pipedrive as your single source of truth I'd like to understand better how your external list is being manipulated, thus messing up your contact list in PD via our sync.

    I can see the utility of a 1-way sync from Pipedrive to your external contact list and have made sure your suggestion reaches our team for consideration in future developments. Unfortunately, as priorities and resource allocations for development have to be distributed, not everything can be built or at least built in the near future. That being said, we appreciate your input and use it to give our teams thinking points to be considered in the future.

    Thank you for your thorough comment!