File Uploads for Chatbot and Livechat

Hi there,

I am missing the option to upload files. I can communicate with Pipedrive support and upload files via chat, but the own product of PD has no such a function.

Any plans to add the function? If yes, when?

Regards

Robert

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  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #2

    Hi @Robert 

    Thanks for sharing, we're constantly improving and I'm going to make sure our team sees your request so we can hopefully work on this in the future.

  • Jeffrey Farrick
    Jeffrey Farrick Posts: 7
    edited October 2020 #3

    Hi @Robert 

    Thanks for sharing, we're constantly improving and I'm going to make sure our team sees your request so we can hopefully work on this in the future.

    I second Robert's suggestion. Uploading files for customers to download based on their responses is very desirable as a vendor / manufacturer.

  • Robert_10088
    Robert_10088 Posts: 11
    Second Anniversary First Comment Photogenic
    edited February 2021 #4

    Hi @Robert 

    Thanks for sharing, we're constantly improving and I'm going to make sure our team sees your request so we can hopefully work on this in the future.

    Hi @Mike van der Valk any news here? Date, when the function is available?

  • Robert_10088
    Robert_10088 Posts: 11
    Second Anniversary First Comment Photogenic
    edited February 25 #5

    Hi @Mike van der Valk any news here? Date, when the function is available?

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited March 2021 #6
    Robert said:

    Hi @Mike van der Valk any news here? Date, when the function is available?

    Hi @Robert , apologies for the radio silence. The notifications must have somehow fallen through the cracks.

    Although we have some improvements to ChatBot and Live Chat planned, currently there are no direct plans for this one in particular but the team noted down your suggestion for when they'll work on updates again. We appreciate your understanding.

    This is where we make all product update announcements, make sure to follow them:

    • Follow What's Planned to know what we're currently working on and what’s to come.
    • Follow What’s New and don’t miss any new release announcements.
    • Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.