Reset Chatbot Stats for an Individual Playbook

Chris Clegg
Chris Clegg Posts: 14
10 Comments Second Anniversary Combo Breaker Photogenic
edited July 2022 in Ideas and Product Feedback #1

I'd love to be able to reset the states on a chatbot playbook.  We often set something up and then do extensive testing.  The testing messes up our long term stats after launch.

Does anyone else have this challenge?

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  • Boris Tsibelman
    Boris Tsibelman Posts: 999
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited February 2022 #2

    What if you clone the playbook before you made the changes?

    Then you would have stats for every change. 

     

    image
  • Chris Clegg
    Chris Clegg Posts: 14
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited October 2020 #3
    Boris Tsibelman said:

    What if you clone the playbook before you made the changes?

    Then you would have stats for every change. 

     

    image

    This is what we do.  But the new set of code for the change needs to be re-installed thus requiring another round (be it limited) of testing; thus inflating our initial stats once again.  

  • Mike van der Valk
    Mike van der Valk Posts: 4,055
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited October 2020 #4

    Hi @Chris Clegg thanks for sharing. I've added the "feedback" tag to your post so our team sees your suggestion. Fortunately there's a workaround right now, although a bit cumbersome. Thanks again for sharing!

  • Reinhard Puntigam
    Reinhard Puntigam Posts: 22
    10 Comments Photogenic First Anniversary
    edited July 2021 #5

    I second Chris' request. Duplicating the final bot is - for obvious reasons (longterm stats) hardly a good solution. 

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