Email open notification in real-time.

Beau Barkley
Beau Barkley Posts: 1
edited July 24 in Sales CRM #1

Is there a way to get a real time notification for an email open?  I am switching over from Hubspot and that was the main thing I liked about Hubspot.  I was notified on mobile every time somebody opened an email that I sent them and tracked.

Comments

  • Evelina Mitro
    Evelina Mitro Posts: 28 PIPEDRIVE PRODUCT MANAGER
    10 Comments Second Anniversary Photogenic Pipedrive Employee
    edited February 24 #2

    Hey Beau! 
    Unfortunately, at the moment there is no way to receive email tracking notifications on Mobile, however it is possible to get real time notifications in-app within the Sales Assistant 

    image

    You can learn more about the Sales Assistant in this article - here
    I have also passed your feedback on the mobile notifications to the team :) 

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited April 29 #3

    I think she's referring to push notifications [both web & mobile] which hubspot supports.

     

    You don't always see that notification in the sidebar of Pipedrive. 

  • Thao Tu
    Thao Tu Posts: 1
    edited April 11 #4

    I am new to Pipedrive.  Is there a way the Sales Assistant alerts you of new opens? Or do you have to manually open the SA to see notifications?

  • Evelina Mitro
    Evelina Mitro Posts: 28 PIPEDRIVE PRODUCT MANAGER
    10 Comments Second Anniversary Photogenic Pipedrive Employee
    edited February 2021 #5
    Thao Tu said:

    I am new to Pipedrive.  Is there a way the Sales Assistant alerts you of new opens? Or do you have to manually open the SA to see notifications?

    @Thao Tu  Hey Thao and welcome to Pipedrive :) At the moment, you have to open the SA feed to see the notifications, but we are working on adding notifications alerts (email tracking, etc) in the near future. 

  • Jordan_29604
    Jordan_29604 Posts: 1
    edited February 2021 #6

    Hi there, where did this get to? I can see 7 months ago PD was working on adding notification alerts for email opens/ clicks. 

  • Steven Tripp
    Steven Tripp Posts: 4
    edited February 2021 #7

    Is there anything in the API where we can make the notification ourselves? This is a pretty big hole in the Pipedrive feature set.

  • Gareth Barr
    Gareth Barr Posts: 1
    edited January 6 #8

    Hey Beau! 
    Unfortunately, at the moment there is no way to receive email tracking notifications on Mobile, however it is possible to get real time notifications in-app within the Sales Assistant 

    image

    You can learn more about the Sales Assistant in this article - here
    I have also passed your feedback on the mobile notifications to the team :) 

    Is there any progress on this?  For me, this seems like a no-brainer, and is one of the few things I really like about hubspot.  I can’t imagine it would take that much effort since you already have a mobile app and push notification capability for other events, and you already have the ability to notify through sales advisor when emails have been read. Surely it would just be a question of joining that functionality together.