Web visitor script
Hi folks,
Feedback; I have had to add the script to my site about 3 times in the past 6 weeks.
Has anyone else had this problem?
Comments
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Yes, we keep seeing the message in our panel:
"We detected that Web Visitors tracker script is not working properly on your website. Please reinstall the script."
However, the script was never removed and is still on the site.
Not sure what's causing this
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Adam Butcher said:
Yes, we keep seeing the message in our panel:
"We detected that Web Visitors tracker script is not working properly on your website. Please reinstall the script."
However, the script was never removed and is still on the site.
Not sure what's causing this
Sorry for the inconvenience @Paul McKenna and others. I've asked our team to take a look. Did you already speak with support?
cc @Priit Parmann0 -
Hello @Paul McKenna , hello @Adam Butcher 👋🏻,
a dev from the Web Visitors team here.
That warning message might be a bit misleading, I agree. Whats happening though is most probably that theres not enough/no tracker hits at all. Therefore it assumes it is "broken". Theres basically no other way to detect that its working other than some tracking hits keep coming.
So what probably did fix it was not you reinstalling it, but rather you refreshing a certain page => creating tracker hits => creating some visits => removing that warning.
Could it be this case, or do you think the problem is somewhere else?
Let us know!
Have a nice day.
Rosta0
