Automation in scheduling meetings with google (and zoom) is bronken

With the connection with Zoom, a key feature has stoped: the ability to have the customer propose a time for a call. Once the customer accepts a schedule, an event invitation is sent to his calendar and my calendar. Until a few weeks ago, the invitation would go out with video call location, which is critical this days. As I am using google Suites, it was meet and it worked great. Now, the customer receives an invite without a link, neither to google meet or zoom. This means that I need manually to open the meeting and insert it, which certainly will not work.

I am essentially setting blind meetings, where the customer has no idea where to meet me. Really upsetting and very stupid design mistake. As if you don't really know how your customers use the product. The more you grow, the less helpful the product is getting. Watch out!

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Comments

  • Flip Nolen
    Flip Nolen Community Driver Posts: 128
    100 Comments Second Anniversary Combo Breaker Photogenic
    edited October 2020 #2

    @João Monteiro, I haven't had any issues with the Zoom connection. Have you reached out to PD support?

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited October 2020 #3

    Hi @João Monteiro sorry to hear that. Indeed as @Felicity Nolen suggests, please talk to our support team about this.

  • Jennifer_18901
    Jennifer_18901 Posts: 9
    First Anniversary
    edited February 25 #4

    Anyone from pipedrive answer this? I have the exact same problem!!! The auto-scheduler stopped adding google hangouts to the meetings so my customer is going into the meeting blind. It's ridiculous. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited January 2021 #5
    Jennifer said:

    Anyone from pipedrive answer this? I have the exact same problem!!! The auto-scheduler stopped adding google hangouts to the meetings so my customer is going into the meeting blind. It's ridiculous. 

    Hi @Jennifer I tried to reproduce it, but I can't. Sorry about the trouble but please reach out to our support team via the in-app chat or [email protected] and they can help you with this :)