Email Folders?

Jason Fisher
Jason Fisher Posts: 1
edited July 25 in Sales CRM #1

New here, so not sure if this has been asked. Is anyone else surprised you can not create folders within the pipedrive email? It seems like an important feature.

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Comments

  • Martin Pfeiffer
    Martin Pfeiffer Posts: 86
    5 Up Votes
    edited February 24 #3

    Hi @Jason Fisher , I had the same thought at the beginning! But in all honesty once You start linking your emails to deals and all future emails pop up in assigned deals and additionally You use the powerful filtering tools inside email You won't need folders anymore. Outlook and Co are great and super complex tools but traditional email tools failed to evolve as future proof tools beyond their original scope. 

    The trick is: Pipedrive is amazing in handling emails, linking to deals etc. but there is still some work to do to keep our inbox tidy, viewing/reading experience, email multiple signature, syncing multiple emails etc. as we all would love to keep that scope inside PD and not going back again to outlook therefore. 

    Your decision making question might be is there anything missing inside PD which your email platform offers?

    For me there are couple of things which need to be sorted out first in PD prior considering dropping outlook completely!

    This depends also on the user case/volume. Some might have only couple thousand emails others might deal with 100k emails or more per year

    Am still using Outlook Exchange Server to organize my inbox via folders but I would really hope that one fine day PD can organize those emails via simple automation based on to which company they are linked to and organize them directly into dedicated folders or MAYBE folders will be redundant due to further email functionality improvements inside PD that make outlook/Co redundant.

    Cheers,

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited October 2020 #4

    Hi @Jason Fisher , I had the same thought at the beginning! But in all honesty once You start linking your emails to deals and all future emails pop up in assigned deals and additionally You use the powerful filtering tools inside email You won't need folders anymore. Outlook and Co are great and super complex tools but traditional email tools failed to evolve as future proof tools beyond their original scope. 

    The trick is: Pipedrive is amazing in handling emails, linking to deals etc. but there is still some work to do to keep our inbox tidy, viewing/reading experience, email multiple signature, syncing multiple emails etc. as we all would love to keep that scope inside PD and not going back again to outlook therefore. 

    Your decision making question might be is there anything missing inside PD which your email platform offers?

    For me there are couple of things which need to be sorted out first in PD prior considering dropping outlook completely!

    This depends also on the user case/volume. Some might have only couple thousand emails others might deal with 100k emails or more per year

    Am still using Outlook Exchange Server to organize my inbox via folders but I would really hope that one fine day PD can organize those emails via simple automation based on to which company they are linked to and organize them directly into dedicated folders or MAYBE folders will be redundant due to further email functionality improvements inside PD that make outlook/Co redundant.

    Cheers,

    Great comments @Martin Pfeiffer 🚀

  • Colin de Vries
    Colin de Vries Posts: 8
    edited January 2021 #5

    i second this request. I have folders in my regular mail but the sync put them all in one view.