Chatbot - abandoned chat log

Jeffreys Henry LLP
Jeffreys Henry LLP Posts: 2
edited July 2022 in Ideas and Product Feedback #1

This is a major oversight in the chat bot feature. The chatbot only stores the chat log once the form has been completed. There is no way of looking at the information for any chats that have been abandoned i.e. they start but stopped half way through - a major flaw if used for leadgen/sales. Spoke to support who confirmed there are no plans to implement this, however a basic feature on many other automated chatbot platforms.

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  • Mike van der Valk
    Mike van der Valk Posts: 4,052 PRODUCT MANAGER
    2500 Comments 100 Likes Third Anniversary 5 Answers
    edited October 2020 #2

    Thanks for sharing @Jeffreys Henry LLP I've tagged your post with the "feedback" topic so that our team working on the chat in Pipedrive sees your feedback for future updates. Thanks again!

  • Daniel Hart
    Daniel Hart Posts: 1
    edited June 2021 #3

    Fully agree with this. If someone has given you their email in the chat, but not got to the end of the flow, I should definitely be able to get their email to contact them.

    Also, need to get analytics about where in the flow people are dropping off.

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