Chatbot - abandoned chat log
This is a major oversight in the chat bot feature. The chatbot only stores the chat log once the form has been completed. There is no way of looking at the information for any chats that have been abandoned i.e. they start but stopped half way through - a major flaw if used for leadgen/sales. Spoke to support who confirmed there are no plans to implement this, however a basic feature on many other automated chatbot platforms.