modification to chatbot

Dan Ryder
Dan Ryder Posts: 1

Hello there pipedrivers!


Would it be possible to make a small modification to the chatbot tool? As it currently begins, the chatbot pops up when someone visits my website. It woudl be great if instead of giving a "greeting", it could be modified to immeidately ask a "question" with the three response options.


Can this be added to future releases?


Asking because the way traffic to my site, and many other sites,  is viewers need to be prompted with a question first, NOT a greeting. In other words, there needs to be a call to action. And with this call to action, engagement increases and lead conversion will go sky high!

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  • Rostislav Klein
    Rostislav Klein Posts: 5
    Pipedrive Employee
    edited October 2020 #2

    Hello @Dan Ryder  ,

    the thing you want to achieve could be done by disabling the greeting + a little bit of programming - we have a small Chatbot browser API available. The docs are here I guess what you are looking for is programatically call LeadBooster.trigger('open'); 

    Hopefully that answers your question.

    Have a nice day,

  • Inês Batata
    Inês Batata Admin Posts: 2,925
    2500 Comments Third Anniversary 5 Likes First Answer
    edited October 2020 #3

    Hi @Dan Ryder !

    I'll chip in with some more options on top of what y colleague @Rostislav Klein  suggested.

    If you untick the box for "Proactive" in the Greeting section, it will pop up and immediately be followed by the question.

    You can also "engineer" you greeting into being a rhetorical question like "Looking for something in particular?", so that you engage your visitors right away. And the next thing will be the actual question that prompts an answer.

    Hope that helps!


    Speaking of future releases, here’s how to stay on top of what’s coming down the line: