Comparing Engagement Levels Over Time

I have been using PD for a while now and have generally found it to be useful.  However, one thing which I really need and is currently unavailable is the ability to have a report or dashboard which indicates engagement levels (phone calls and emails) at different points in time.  Particularly right now, with many of our customers not at work due to COVID (we are B2B), we need to be able to indicate how engagement levels have been affected.

What I need to report to my funders is:

Organisation's label = B
In January 2020: x emails and y calls
In September 2020: z email and a calls

I have been doing lots of fiddling around to try and gather this data but with no luck.  I have also enlisted the help of a PD support officer; however, we have come to the conclusion that this is not something that can currently be done.

Does anyone have any suggestions?  Or is this report/dashboard facility something you would find useful too?

 

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited October 2020 #2

    Hi @Siân Tattersall !

    Unfortunately at the moment it's not possible to do exactly what you want but you can get quite close - see the example in the image below. The only variable you can't introduce in your filter at the moment is the label of the Organization.

    image

     

    As a workaround, I would suggest you take a look at the Analytics integrations available in our marketplace, as they allow you to extract data from Pipedrive and create other types of reports. I did a quick search for you, take a look here.

     

    That being said, we appreciate your feedback and I've made sure your suggestion reaches our team for consideration in future developments.

    Speaking of which, here’s how to stay on top of what’s been released and what’s coming down the line: