I would like to sync my smart folder in outlook instead of my inbox as my proposals come directly into one of the smart folders. Does anyone have any insight on how to do this or if it's even possible?
Hi @Jessica Moreira !
You can do that by going to Email Sync > Labels > Only emails with certain labels will be synced with Pipedrive and then tick the labels/folders you want to sync, as well as un-ticking the inbox.
Learn more in this tutorial: How can I set up the Email Sync?
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If after that the issue persists, please reach out to our Support team and they will help you troubleshoot. For urgent or technical issues Support is always the most adequate and quickest channel of communication. 🚀