BCC an email to multiple deals

I have email sync but there are times when I send 1 email to 1 customer that I discuss multiple open deals. In the past, I would use the BCC address to make sure that email is copied to all the open deals. This morning I emailed a customer and BCC'd 3 deals that are open and I was discussing in the email. I noticed the email did not make it into  2 of 3 deals. When did this stop working?

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  • Zena Markham
    Zena Markham Posts: 12
    edited November 2020 #2

    Definitely need this...

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited November 2020 #3

    Hi @Brandon Wood and @Zena Markham !

    Unfortunately what you're experiencing is expected behaviour from the tool, as the Deal-Specific Smart BCC was designed to work with a single deal at a time and not multiple deals. 

    So what happens when you use multiple Deal-Specific Smart BCCs in the same email message is... it works, but inconsistently. It may link the email to all the deals or only to some of them. This is a bug that's on our list of fixes but unfortunately hasn't made the cut yet, as other situations have been more proprietary.

    We totally understand your frustration and apologise for the inconvenience caused. I've taken your feedback to the team so they can consider it in future developments. Thank you so much for your understanding.