Question: API to send emails with tracking

Ted Youn
Ted Youn Posts: 136
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edited July 2022 in Ideas and Product Feedback #1

Greetings,

I'm wondering whether Pipedrive provides an API to send emails with tracking.

(Some clients wants an automated email sending with tracking features.)

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  • Jason Prosnitz
    Jason Prosnitz Posts: 18
    edited February 2021 #2

    this is a great suggestion @Mike van der Valk 

    Frankly I’d love to see the API opened up for emails (so I could automate sending messages from other tools but via Pipedrive to track it both historically and with the opened/tracking flags), files/docs (namely being able to attach a pdf to an entity for example) and invoicing (which as I’ve said needs a lot of work as it stands, so after the team has built the feature out a bit more completely).

  • Mike van der Valk
    Mike van der Valk Posts: 4,052 PRODUCT MANAGER
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    edited November 2020 #3

    Thanks @Ted Youn and @Jason Prosnitz for sharing this, I've passed it on to our team for potential updates in the future.

  • Mike van der Valk
    Mike van der Valk Posts: 4,052 PRODUCT MANAGER
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    edited February 2022 #4

    Hey @Ted Youn and @Jason Prosnitz the technical team got back to me. They mentioned that we're making some big changes on the technical side so API endpoints will change a lot in the coming weeks/months. It makes therefore sense not to release these API's publicly now but only when we've made those changes and improved our platform.

  • Jason Prosnitz
    Jason Prosnitz Posts: 18
    edited February 2021 #5
    Mike van der Valk said:

    Hey @Ted Youn and @Jason Prosnitz the technical team got back to me. They mentioned that we're making some big changes on the technical side so API endpoints will change a lot in the coming weeks/months. It makes therefore sense not to release these API's publicly now but only when we've made those changes and improved our platform.

    @mike Would love to see some of that information in "What's planned?" ;)  

  • Mike van der Valk
    Mike van der Valk Posts: 4,052 PRODUCT MANAGER
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    edited December 2020 #6
    Mike van der Valk said:

    Hey @Ted Youn and @Jason Prosnitz the technical team got back to me. They mentioned that we're making some big changes on the technical side so API endpoints will change a lot in the coming weeks/months. It makes therefore sense not to release these API's publicly now but only when we've made those changes and improved our platform.

    There are still a lot of decisions to make on our end but we're looking at replacing the system that syncs our emails. At start not much will change for the user besides a more stable, quicker and reliable email service. After it's been replaced we can think about making endpoints public and improving the services in general.

  • Jason Prosnitz
    Jason Prosnitz Posts: 18
    edited February 2021 #7
    Mike van der Valk said:

    Hey @Ted Youn and @Jason Prosnitz the technical team got back to me. They mentioned that we're making some big changes on the technical side so API endpoints will change a lot in the coming weeks/months. It makes therefore sense not to release these API's publicly now but only when we've made those changes and improved our platform.

    Regardless - this is welcome news. My experience as a new user with the email syncing has certainly had it's peaks and valleys for sure. It's very finicky as it stands. Thanks!

  • Cedrick Ward
    Cedrick Ward Posts: 6
    edited December 2020 #8
    Mike van der Valk said:

    Hey @Ted Youn and @Jason Prosnitz the technical team got back to me. They mentioned that we're making some big changes on the technical side so API endpoints will change a lot in the coming weeks/months. It makes therefore sense not to release these API's publicly now but only when we've made those changes and improved our platform.

    I created my own post on this question. I suppose I should have looked first to find more information. Looking forward to new developments on this!

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