E-Mail sync - IMAP

Michael Schulz
Michael Schulz Member Posts: 2

Hey there,

I have set up the e-mail sync for an IMAP mailbox. The e-mail address is [email protected]. Now I am connected to the correct mailbox, but the mail address assigned by pipedrive for the mailbox is no longer correct. It is: [email protected] or on the second attempt [email protected]. The second address is critical because it is a customer's address.

It is unsatisfactory that you cannot set up the mailbox yourself. Setting up includes editing and deleting.

For every problem I have to wait a few days for an answer and small problems turn into big problems because I lose time and employees cannot work.

And we're only talking about a mail account that needs to be set up.

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  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,238
    2500 Comments 100 Likes Third Anniversary 5 Answers
    edited November 2020 #2

    Hi @Michael Schulz 

    I'm very sorry to hear this. I can see that you're in contact with our support team about this. I'll connect with them to see what we can improve in the future in these types of situations.

    My apologies and I'll also pass on your comments to our product teams so we can improve this functionality!