Leadbooster ... When the hell are you going to add ability to email?

We signed up for leadbooster at the beginning of the year with the promise that the ability to respond to leads with Pipedrive's email would be delivered by March.  

It is now nearly December and I still don't see the ability. 

We receive a lot of leads that will never turn into deals.  eg Enquiries etc.  At the moment we have to convert them into deals and then lookup the deal in order to be able to send an email (before closing the deal).  We must have the ability to open and send Pipedrive mail from the lead page (without first having to convert them to deals) All our standard templates are in Pipedrive.   

Lately we are immediately archiving any leads we cannot help customers with, simply because there are too many steps to respond to them within Pipedrive.  ... Not the way we like to deal with enquiries.  The problem is becoming so bad I am starting to doubt whether we should continue with LeadBooster or move to another chat bot (At the moment Leadbooster is almost like a separate application with poor integration into your main application). 

Common guys!  .. When we were evaluating LeadBooster we asked about this vital feature (we would not have subscribed to Leadbooster without your promise of it being delivered back in March) 

... Nearly December.  .. Please deliver this feature.  

I'm NOT HAPPY at all about your failure to deliver this feature 'as promised.'  

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  • Mike van der Valk
    Mike van der Valk Posts: 4,381 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited November 2020 #2

    Hi @Nancy Vamvakas 

    I'm very sorry to hear this and my sincere apologies on behalf of the Pipedrive team.
    Leadbooster as you've seen has developed a lot during the past year. New functionality is constantly being added and we have a whole team working on this daily.

    The need to send and receive emails on leads is one we recognise and are sorry we haven't delivered on yet. I'm not sure where the March promise was made but I just double checked with the team working on the leads area.

    Their aim is to start work around it still before the end of the year. Or early next year. Estimations how long the delivery will take is ongoing.

    I'm sorry I can't give you an ETA but I can promise you that we recognize this gap in the feature and we're working on it!