Impossible to use contact tags in workflow automation ?


I would like to use tags in my workflow automation : for instance update a field if the contact has a specific tag, and update it if the contact has not anymore this tag... 

It there a way to do it ? or do i have to use Zapier ?




  • Mike van der Valk
    Mike van der Valk Posts: 4,387 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited November 2020 #2

    Hi @Marketing 

    You can use custom fields like single- and multiple option to create tags in Pipedrive. Then when setting up an automation you can use this as filter options to decide if the automation should be triggered or not. So you should be able to do this. If you can't figure it out let us know where you're stuck or reach out to the in-app support chat.