Ticket Management with Pipedrive

In your press release after the Vista invetsment you mentioned that your goal is to "provide our users with powerful tools that cover the whole customer journey". That would imply that you start serving customer success and support teams as well. Are there any timelines on when you extend your product to include a support ticketing system?

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  • Christian Finke_747
    edited December 2020 #2

    Great and valid question, would love to get an indication as well for further plans regarding "Customer success and alike" features.

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited December 2020 #3

    Hi @Peter Schindlmeier , thank you for your question and your interest!

    At the moment we have no concrete information to give away on those topic, but any significant additions to Pipedrive will certainly be announced here in the Community :)

     

    We'd like to ask you to please not use the "What's New?" or "What's Planned?" topics in your posts: they are read-only topics used by Pipedrive to communicate updates to our community members. I have removed them from your post and replaced them with more pertinent topics. Thank you!

    They are, however, the place to be to stay on top of what’s coming down the line: 😉

  • Julia Wester_34171
    edited March 2021 #4

    It is probably going to be easiest to connect the CRM with  an external support ticketing system like Jira Service Management or Zendesk. I am trialing Pipedrive now and will be looking at how to integrate that.