Scheduler is nice BUT got rushed

Latley I feel Pipedrive rush all new functions and doesnt think them all the way through. Heres is what I think.

 

  1. Branding. Like alot of other user writes. Why does it need to scream Pipedrive? I had a customer that thought it was a spam and deleted it.  I pay for Professional and think my logo should be the highlight of the email. You can put a nice "Power by Pipedrive" at the bottom that looks nice and its more classi.
     
  2. Sender Email. Why isnt it our own email as the sender? I have a integration between PD and google. My customer cant replay on the email.
     
  3. When a booking is made from the customer. Why isnt it connected to Organisation or deal if it exist or create those two doesnt exist? Now its manually work to do it. 
     
  4. Update calendar event. So when the booking has been done of my customer I see the activity in PD and create an organization and a deal then I connect the activity to it. Now my customer gets an email saying the event has been updated, but its hasnt for my customer, now they are confused.

 

I feel I can go on and on and that Im beeing negative. I used to think when Pipedrive realesed new updates they are solid and good planned.  

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  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #2

    Hi @Robert Svantesson 

    Thank you for your feedback. I've reached out to our product manager in charge of the scheduler in Pipedrive. I've asked him and the team to take a look at your feedback and consider future updates to the scheduler.

    I hope you understand I can't make any promises right here an the updates but I promise you that our team takes all feedback seriously.

  • Robert Svantesson
    Robert Svantesson Posts: 14
    edited December 2020 #3

    Hi @Robert Svantesson 

    Thank you for your feedback. I've reached out to our product manager in charge of the scheduler in Pipedrive. I've asked him and the team to take a look at your feedback and consider future updates to the scheduler.

    I hope you understand I can't make any promises right here an the updates but I promise you that our team takes all feedback seriously.

    Hey @Mike van der Valk 

    Im happy you take the information forward. We all want Pipedrive to be the best tool for sale =)

    FYI. I had a meeting with UX analytics from Pipedrive about this function about 1-2 year ago. Im happy to take a new meeting if it would help out. 

    Best Regards // Robert

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited December 2020 #4

    Hi @Robert Svantesson 

    Thank you for your feedback. I've reached out to our product manager in charge of the scheduler in Pipedrive. I've asked him and the team to take a look at your feedback and consider future updates to the scheduler.

    I hope you understand I can't make any promises right here an the updates but I promise you that our team takes all feedback seriously.

    Appreciate the offer @Robert Svantesson I'll pass that along. Just to manage your expectations, currently the team is working on another feature so it won't be straight away looked at early 2021. However, I'll let them know you are available in case needed, thanks again!

  • Vincent Jyrwa
    Vincent Jyrwa Posts: 234 PIPEDRIVE PRODUCT MANAGER
    100 Comments Second Anniversary Photogenic Pipedrive Employee
    edited January 2021 #5

    Hi @Robert Svantesson

    Thank you for your feedback. It's really helpful like Mike said. I'm reaching out to you to understand your workflows with Scheduler and your pain points better! 

    Would you be willing to get on a Zoom call to share your feedback? The call shouldn't take more than 30-45 minutes. You can book a time slot using my Scheduler link here

    Thank you, 

    Vincent Jyrwa
    Product Manager at Pipedrive