Scheduled Chatbot service on / off

TM Admin
TM Admin Posts: 30
10 Comments

Hi,

This might be more of a WordPress programming question, but I give it a shot.

At https://telescopicmast.com we have a (commercial) human chat service. On mon – fri 8 am – 10 pm (GMT +1) and in weekends sat – sun 9 am – 5 pm (GMT +1)

This service works with a code in our WordPress website, PD Chatbot works with a plugin.

My question is, how can I automatically make Chatbot active when the human chatter is off duty? Anyone has experience with setting this up?

Rob

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  • TM Admin
    TM Admin Posts: 30
    10 Comments
    edited December 2020 #2

    Mentioning @Mike van der Valk  @Inês Batata since trial period ends right after the weekend 😉

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited March 28 #3

    Hi @TM Admin I wish I could help you but for now all I can do is forward the feedback to our team to make sure that inside Pipedrive in the future you can define online/offline times for the chatbot inside Pipedrive.

    Regarding a custom solution, perhaps some developers can help you out with that on here: https://devcommunity.pipedrive.com/

    Sorry, I wish I could be of more assistance!

  • TM Admin
    TM Admin Posts: 30
    10 Comments
    edited December 2020 #4

    Hi @TM Admin I wish I could help you but for now all I can do is forward the feedback to our team to make sure that inside Pipedrive in the future you can define online/offline times for the chatbot inside Pipedrive.

    Regarding a custom solution, perhaps some developers can help you out with that on here: https://devcommunity.pipedrive.com/

    Sorry, I wish I could be of more assistance!

    Please do so. It will surely require some customization in WordPress. 

    Thanks Mike

  • TM Admin
    TM Admin Posts: 30
    10 Comments
    edited January 2021 #5

    Update: I have a solution. Let me know if you work with WordPress and want to schedule the chatbot. I managed to make it appear automatically on times that we don't offer human chat services. 

  • Francine Soto
    Francine Soto Posts: 10
    10 Comments First Anniversary Photogenic
    edited March 25 #6

    Hi @TM Admin I wish I could help you but for now all I can do is forward the feedback to our team to make sure that inside Pipedrive in the future you can define online/offline times for the chatbot inside Pipedrive.

    Regarding a custom solution, perhaps some developers can help you out with that on here: https://devcommunity.pipedrive.com/

    Sorry, I wish I could be of more assistance!

    Hi Mike,  what is the status of when we can have the functionality to define the online/offline times for the chatbot inside Pipedrive?  I am not comfortable with assigning admin privileges' to individuals so they can activate and deactivate the chatbot feature... please advise. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited March 28 #7

    Hi @TM Admin I wish I could help you but for now all I can do is forward the feedback to our team to make sure that inside Pipedrive in the future you can define online/offline times for the chatbot inside Pipedrive.

    Regarding a custom solution, perhaps some developers can help you out with that on here: https://devcommunity.pipedrive.com/

    Sorry, I wish I could be of more assistance!

    Hi @Francine Soto 

    I checked with the team and unfortunately it's not in the plans at the moment :( 

    I've asked them to take a look at this request again and see if we can prioritise it but I can't guarantee that since there are also other requests and priorities in the team.

    I hope this still helps although it's not the answer you were probably hoping for