Enable CC in group email.
I often want to send a group email and CC additional recipients for certain contacts (e.g. colleagues of that contact). However, there is currently no CC field in PD's group email function. Adding that feature would be helpful.
A next-best option would be to allow a user to include multiple recipients in the group email function. Example:
- Email 1: Joe, John, and Jack
- Email 2: Mark
- Email 3: Betty and Sue
Let me know if you need clarification. Thanks.
Mike van der Valk Posts: 4,052 PRODUCT MANAGERedited February 2022 #2
Hi @Jake Nicholson makes sense. I guess right now the problem you have is that each contact gets a separate email? I've passed on the suggestion to our team.0
Jake Nicholson Posts: 13edited December 2020 #3Mike van der Valk said:
Hi @Jake Nicholson makes sense. I guess right now the problem you have is that each contact gets a separate email? I've passed on the suggestion to our team.
That's right. Thanks Mike.0
Merrick Rutledge Posts: 10edited February 2022 #4
I work on a team of three real estate agents and we have an email that forwards to all three of us. The inability to CC somebody on a group email means that the only option is to reply to the individual that sent it and it means we can’t use Pipedrive as a group communication tool quite as easy. It would be a huge addition to be able to CC a specific email or another user in Pipedrive on the group emails. Please prioritize this! It would make easier!0
Eric Wilhelm Posts: 3
Is there any progress on this? This is a must-needed feature. I'll give you an example. Let's say I'm sending out a group email to a targeted list of sales prospects. I want to CC my assistant/account manager on these emails for two main reasons:
1.) She can see the emails, respond to the targeted clients, and have visibility within Pipedrive's native email feature "sales inbox" and/or her Gmail inbox.
2.) Our company has our Pipedrive email set up as private for security purposes. Unless you are the original sender or are cc'd on an email, you CANNOT see the email within Pipedrive's native email inbox, deal record, person record, etc.
The only current resolution is to manually email every single one of the targeted prospects so you can CC someone on the emails, completely rendering the group email function (which is awesome if you don't need to CC another person) absolutely useless.
This seems like it would be a pretty easy fix, and people have been asking for this reason and others for a long time now, over a year. When can we expect this change @Mike van der Valk ?0
Mike van der Valk Posts: 4,052 PRODUCT MANAGER
Hi there! Thanks for sharing more insights here, I'll connect with the team working on email features in Pipedrive and pass it along. Hopefully we can improve this in the future.0