Limited access for 3 devices per account?

Canciona®

Hi there, this is really a bad decision on your end

You are losing a client soon, probably

We were aiming to grow with you

(after this crisis)

But with this scenario we'll try to change tool as soon as possible. 

Mike van der Valk

Hi @Canciona® ,

Thanks for reaching out. Could you explain the use-case why your client needs to use 3 devices at the same time?
There's 2 reasons why we implemented this change:
- There are companies which are using one single seat for tens and in rare cases hundreds of users.
- We care about safety of the data inside Pipedrive and leaving long sessions on multiple devices creates a huge risk of someone random accessing user information. 

What I can recommend to make sure you don't hit device limits is 2 things:
- Logout after you're done on one device
- If you don't click "remember me" on login you will be automatically logged out after 12 hours.

Hope this helps  

Invest

This is a big problem for me - I use 6 devices regularly. 2 iMacs, rMBP, 2 iPads and iPhone. this has impacted my workflow. If I have to consciously alter my workflow and count devices then I will switch to another product.

Mike van der Valk

Invest said:

This is a big problem for me - I use 6 devices regularly. 2 iMacs, rMBP, 2 iPads and iPhone. this has impacted my workflow. If I have to consciously alter my workflow and count devices then I will switch to another product.

@Invest if you reach out to our support team via the in-app chat or [email protected] they can take a look at your use case and switch off the limit for your account so it doesn't break your workflow sorry about that!

Canciona®

Mike van der Valk said:

Hi @Canciona® ,

Thanks for reaching out. Could you explain the use-case why your client needs to use 3 devices at the same time?
There's 2 reasons why we implemented this change:
- There are companies which are using one single seat for tens and in rare cases hundreds of users.
- We care about safety of the data inside Pipedrive and leaving long sessions on multiple devices creates a huge risk of someone random accessing user information. 

What I can recommend to make sure you don't hit device limits is 2 things:
- Logout after you're done on one device
- If you don't click "remember me" on login you will be automatically logged out after 12 hours.

Hope this helps  

I will try to ilustrate this with a conversation with support:

M: 
Hello

This limit of 3 devices really sucks

P:
Hello! Our agents are over capacity right now, our apologies for the delay. Please feel free to explain your query in detail, if you haven't done so already, and we will be with you as soon as possible. Thank you!

Me:
I need to reset all device connections on user [email protected] so he can enter

login I meant

P:
Hello ,
P here, from the Pipedrive solution expert team. 👩‍💻
Thank you for getting in touch. Hope you having an amazing day.

Thanks for the feedback. 

Can you please ask the user to try to access the account again?

Me:

He tried 10 times

so did I

P:

And the user is still having issues to log in? 

Me:
Have you logged off all devices already?
Okay, yes
I'm in

I wrote a post in help community

P:
Perfect 😊 

Me:
to complain about this policy of 3 devices

We usually need to login to make automations from several countries

each of us with several devices

to help our salesforce

to sell more and better using Pipedrive

This policy of just 3 devices is making our workflow a horror movie

Please give this feedback to whom it may concern

Thanks

Just an IDEA

P:

Thank you for your feedback! We forward all customer feedback directly to our product team through an internal channel, so I can ensure you that your feedback is valued and taken into consideration for future product improvements. 

If you would like, you can also add your feedback to our Pipedrive Community.  Here other community users can see this, upvote, comment, offer workarounds and share their experiences.

The best way to stay updated on new features is to follow our blog and subscribe to our newsletter. You can do both here. 

Let me know if you have any other requests or anything else I can help with in the meantime. 

Me:

Dont template me

P:

Sorry you felt that way 

Me:

Would be great to have at least the option to reset ourselves de devices from main account

In order  to don't be losing all this time, talking to you

This is making me lose money & time

so do you

P:

There is that option 😊 

Where?

 

Please use this page as reference https://support.pipedrive.com/hc/en-us/articles/360001078097-How-can-I-log-myself-out-of-Pipedrive-on-my-connected-devices-
 

Me:
no no

I mean from my ADMIN account

to be able to force log offs in the OTHER user accounts

Because each time I have an issue like this the only way to recover is writing to you

Imagine that one of our sales partners try to log in form a different Chrome account

Even from the same computer, it counts as ONE device

Its insane

This is the case

here

[email protected] used his phone

and ONE computer

P:
I see, if you have more than one Admin user this can be done. 

At the moment this is not possible.  That said, this is amazing feedback.  I'll be sure to give this a bump with our product team to let them this is something you'd be interested in. Love that you shared your request with me as I will use this case too as an example to our product management team - this really helps our engineers decide and prioritise which products to build out!

Me:

but tried to login from different chrome accounts

Even is ONE computer Pipedrive gets it as different ones because each chrome account is taken as a different browser so is understood as a different device

P:

If you logged in the same computer but different browser tabs, this will still give you an error

Me:
yes, of course,  if I try to connect from 4 DIFFERENT CHROME USERS from the SAME COMPUTER

we're getting same error at login

P:

I understand that it is annoying for you on your end but this is for your safety

Are you still having the same issue?

Me:

Is not safety

is profit

I understand that some companies take profit of this making 10 20 people work from the same account

But I also know that you have agreed to study some particular cases

I think we deserve this particular study ourselves

P:

Thank you so much for your feedback. I have passed it on to my team.
Lets hope that the correct changes get implemented 


Okey, have a good day

Bye

 

Mike van der Valk

Mike van der Valk said:

Hi @Canciona® ,

Thanks for reaching out. Could you explain the use-case why your client needs to use 3 devices at the same time?
There's 2 reasons why we implemented this change:
- There are companies which are using one single seat for tens and in rare cases hundreds of users.
- We care about safety of the data inside Pipedrive and leaving long sessions on multiple devices creates a huge risk of someone random accessing user information. 

What I can recommend to make sure you don't hit device limits is 2 things:
- Logout after you're done on one device
- If you don't click "remember me" on login you will be automatically logged out after 12 hours.

Hope this helps  

@Canciona® thanks for sharing. In the meantime we've had a small policy change with this feature until we indeed have an option on login or for Admins to logout other sessions like you suggested. You can reach out to our support team and they can remove the device limit from your account. Sorry about all the inconvenience.

Canciona®

Mike van der Valk said:

Hi @Canciona® ,

Thanks for reaching out. Could you explain the use-case why your client needs to use 3 devices at the same time?
There's 2 reasons why we implemented this change:
- There are companies which are using one single seat for tens and in rare cases hundreds of users.
- We care about safety of the data inside Pipedrive and leaving long sessions on multiple devices creates a huge risk of someone random accessing user information. 

What I can recommend to make sure you don't hit device limits is 2 things:
- Logout after you're done on one device
- If you don't click "remember me" on login you will be automatically logged out after 12 hours.

Hope this helps  

Thank you

 

SW

@Mike van der Valk

I contacted support as you suggested above to get the limit turned off (I use 5 different devices regularly - home desktop, laptop, work desktop, iPad, phone) but they told me that it could not be done. This was the relevant portion of my support conversation:

Support: "It seems that was a missing information 😕 The rule can not be changed"

Me: "You can't just turn the rule off entirely? In the thread, it sounded like there was no way to increase the limit, but the limit could be turned off"

Support: "Correct, no way to turn off or to increase it"

Did you remove that feature? Is there no other way to get around this? It's extremely annoying. My team is not abusing the system (everyone has their own account), I'm just trying to get work done.

Mike van der Valk

Hi @SW

The previous thread and answer is from almost 3 years ago so I went to the team working on this to ask what's the situation.

This restriction was put to place to stop the abusement of our accounts. I explained you have 5 devices yourself and are not abusing it but unfortunately there is no way to turn it off or increase the number anymore.

If you have more devices, then when you log into Pipedrive with the 4th device, it force logs you out from elsewhere. So you can not have in parallel, active, more than 3 devices. To force logout:

• an admin can do that in the security dashboard section (in active devices part) - but this is currently available only on enterprise plan;
• user themself can always (available on all plans) force logout of their devices in personal settings, under your devices

I hope this still helps you a bit

Leo Kia

Same problem for me. I understand why you need a limited device policy per seat but a three device cap is not a feasible limit in 2023.

Like many others, I have two phones (one android & one ios) + one computer at the office, and another at home. It annoys me a lot that I must constantly log out of all devices and log back in manually during my everyday work with Pipedrive.