import bug

Vincent Claes
Vincent Claes Posts: 5
edited July 24 in Sales CRM #1

Hi,

I noticed quite a significant bug in your import function.  When i import and update names from excel (which i regularly do) using the pipedrive system ID and also 'first name' and 'last name' as separate columns, the system still seems to mix up the names randomly.  The issue occurs very often when there's more than one first name or a last name composed of 2 or more words. For example, i update from excel Person - First Name: "Jean-Francois" and Person - Last Name: "Van Boxmeer".  the updated first name in Pipedrive would become "Jean-Francois Van" en last name "Boxmeer". Very strange.  So i reported this to support who confirmed that it's a bug, but i have no idea now which priority it was given and how long it will take to fix ? Please let me know, It's of course crucial to get names right in a CRM. 

Otherwise keep up the good work we just changed to Pipedrive from another tool, we are quite impressed so far.  Cheers, Vincent

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #2

    @Vincent Claes Sorry about that, thanks for sharing. When did you speak to support? I can try to find your chat and track what's the status of it :) 

  • Vincent Claes
    Vincent Claes Posts: 5
    edited April 2020 #3

    @Vincent Claes Sorry about that, thanks for sharing. When did you speak to support? I can try to find your chat and track what's the status of it :) 

    thanks for the quikc response, On March 30 i first spoke to Joao about it i guess 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #4

    @Vincent Claes Sorry about that, thanks for sharing. When did you speak to support? I can try to find your chat and track what's the status of it :) 

    Sorry @Vincent Claes I can't seem to nail it down yet, can let me know what email you use to login to Pipedrive. For privacy if you wish you can send it to [email protected] 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #5

    @Vincent Claes Sorry about that, thanks for sharing. When did you speak to support? I can try to find your chat and track what's the status of it :) 

    @Vincent Claes actually great news, turns out the bug was fixed late last Friday but my colleague is out sick today and therefore hadn't let you know yet. Sorry about that, please do the import again and see how it's working out :) 

  • Vincent Claes
    Vincent Claes Posts: 5
    edited April 2020 #6

    @Vincent Claes Sorry about that, thanks for sharing. When did you speak to support? I can try to find your chat and track what's the status of it :) 

    Ah that's great !  thank you for the fast response !

  • Andrew Christensen
    edited August 2021 #7

    Reading this as i try to resolve a similar issue, however mine imports the last name twice, as first and last?  I'm calling in to day for help