Scheduling live chat availability

Mike Garvey
Mike Garvey Member Posts: 2 VERIFIED MEMBER
edited July 2022 in Ideas and Product Feedback #1

When using Live Chat, it would be great to be able to schedule your availably to coincide with you working hours, for example. At the moment, you have to manually select Online/Offline but automating and scheduling this would be much better

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  • Inês Batata
    Inês Batata Posts: 2,027 VERIFIED MEMBER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited January 2021 #2

    Hi @Mike Garvey , that's a really interesting idea, thank you for sharing!

    Currently there are no direct plans for scheduled on/off hours in LiveChat but the team noted down your suggestion for when they'll work on updates again. Here’s how to get notified about what’s coming down the line:

    • 🔮 Follow What's Planned to know what we're currently working on and what’s to come.
    • 🌟 Follow What’s New and don’t miss any new release announcements.
    • 🧪 Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.
  • TM Admin
    TM Admin Member Posts: 22 VERIFIED MEMBER
    10 Comments
    edited February 2022 #3

    Hello Mike, 

    Are you running a WordPress site? If so, I can help you. 

    Rob

  • Mike Garvey
    Mike Garvey Member Posts: 2 VERIFIED MEMBER
    edited February 2021 #4
    TM Admin said:

    Hello Mike, 

    Are you running a WordPress site? If so, I can help you. 

    Rob

    Hi Rob, 

    Yes, we are indeed using WP.

    Thanks, 
    Mike

  • TM Admin
    TM Admin Member Posts: 22 VERIFIED MEMBER
    10 Comments
    edited February 2021 #5
    TM Admin said:

    Hello Mike, 

    Are you running a WordPress site? If so, I can help you. 

    Rob

    I don't see an option for DM. Mail me at r.coers@telescopicmast.com please. 

  • Brandy Wiltermuth
    Brandy Wiltermuth Member Posts: 1 VERIFIED MEMBER
    edited February 2021 #6

    Is this being worked on?

     It would be great to have the feature of scheduled hours for the live chat. This eliminates human error when not turned on manually. People get busy, and an opportunity could be missed. 

  • TM Admin
    TM Admin Member Posts: 22 VERIFIED MEMBER
    10 Comments
    edited February 2021 #7

    Mike, have I missed your email to r.coers@telescopicmast.com? With a script in functions.php you can schedule the chatbot plug-in to be activated or deactivated. 

  • Demetrios
    Demetrios Member Posts: 9 VERIFIED MEMBER
    Name Dropper Photogenic First Comment
    #8

    I second this feature.

    If it can work in sync with shared scheduled calendars from this thread

    https://community.pipedrive.com/discussion/12043/share-others-users-calendars


    Then we can simply have a check box saying sync with chat bot availability or just have independent availability for chatbot.

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