Insight Reports for Call Outcomes

Will Braxton
Will Braxton Posts: 2
edited July 2022 in Sales CRM #1

Trying to calculate connection and conversion rate for Inside Sales team. Unable to do this and would LOVE it if this feature would become available ASAP. We are growing our team and NEED to have measurable data to grow our success. 

Thank you, 



  • Brad Krause_13404
    Brad Krause_13404 Posts: 498
    100 Comments 5 Up Votes
    edited January 2021 #2

    Connection rate: I'm not sure exactly how you are using pipedrive to make that connection. But you could designate an activity for when you actually 'connected' vs. no answer/left message 'no connect'. That would allow you to measure connection rate. 

  • Antonis Askianakis
    edited February 2022 #3

    any updates here?