Could it be possible in the future to filter on Call Outcome?

Lucas Schakel

Hi guys,

When my sales team makes calls they can log their calls after they are finished. In the 'Call Outcome' section they can specify what the outcome of the call was. For example 'no answer' or 'gatekeeper reached'.

It would be really valuable if i could filter on that data. So I could easily see, out of all the calls in one particular week, how many had 'no answer' or 'gatekeeper reached'.

Does anyone know an alternative way of making this possible for now? We use Aircall for calling.

Amit Sarda - Pipedrive Consultant - AmitSarda.xyz

The only workaround now is to use Activities to log these call activities and label them with the outcome. 

Mike van der Valk

@Lucas Schakel our team has this in the backlog for future improvements on our own Caller in-app.

Wilfred Ruck_64784

This really is important. Once filtered, you can follow up on certain groups

Amit Sarda - Pipedrive Consultant - AmitSarda.xyz

Published a workaround here: https://www.amitsarda.xyz/post/analyze-call-outcomes-in-pipedrive